Commercial Service Manager

Sydsen; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Polokwane is seeking an experienced Service Manager to oversee the operations of their commercial vehicle service department. The role involves managing team performance, ensuring high-quality customer service, and monitoring financial metrics. Ideal candidates will have proven leadership experience in a dealership environment and strong problem-solving abilities. This position offers an opportunity to lead a dynamic team in a fast-paced setting.

Qualifications

• Proven experience in a Service Manager or Aftersales Manager role.
• Strong leadership and communication skills.
• Excellent understanding of workshop operations and financial reporting.
• Valid driver's licence.

Responsibilities

• Manage daily operations of the commercial vehicle service department.
• Lead, motivate, and develop a team of service advisors and technicians.
• Monitor financial performance and profitability.
• Ensure compliance with health and safety requirements.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Key Responsibilities

• Manage the daily operations of the commercial vehicle service department to ensure efficient workflow and high-quality service delivery.
• Lead, motivate, and develop a team of service advisors, technicians, and support staff to achieve departmental goals.
• Monitor financial performance, including labour sales, workshop efficiency, and profitability.
• Maintain strong customer relationships and ensure consistent delivery of exceptional service standards.
• Implement and oversee warranty, maintenance, and service processes in line with OEM and dealership policies.
• Ensure compliance with health, safety, and manufacturer requirements.
• Report on key metrics and identify opportunities for process improvement.

Requirements

• Proven experience in a Service Manager or Aftersales Manager role, ideally within a commercial vehicle or franchised dealership environment.
• Strong leadership, communication, and problem-solving skills.
• Excellent understanding of workshop operations, technical processes, and financial reporting.
• Customer-oriented with the ability to handle escalations professionally and effectively.
• Valid driver's licence and ability to work under pressure in a fast-paced environment.