Commercial Lines Underwriter

Ithemba Recruitment- Sourcing Top Talent; Cape Town; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A recruitment agency is seeking a Commercial Lines Underwriter in Cape Town. The role involves delivering effective underwriting services, managing stakeholder relationships, and ensuring client satisfaction. Suitable candidates should possess a matric qualification, RE5 compliance, and at least three years of experience in a similar role. This position emphasizes analytical capabilities, attention to detail, and effective communication skills, with the successful applicant contributing to maintaining high standards within the team.

Qualifications

• 3 years experience working in a client services environment.
• 3 years experience as a Commercial Lines Underwriter.
• Computer literacy is essential.

Responsibilities

• Provide effective commercial lines underwriting services.
• Maintain stakeholder relationships.
• Meet client satisfaction targets.
• Ensure adherence to company quality standards.

Skills

Client communication

Stakeholder relationship management

Analytical skills

Attention to detail

Education

Matric or equivalent

RE5

FAIS Compliant

Job description

About the job Commercial Lines Underwriter

Purpose of the role:

Provide stakeholders with effective and efficient commercial lines underwriting services according to the required standards and procedures in order to retain existing clients and secure new business in support of the business strategy.

• Ensure that all stakeholder communication is accurate, timeous, professional and relevant


• Build and maintain mutually beneficial relationships with internal and external stakeholders


• Ensure and contribute to achieving own and company required client satisfaction targets


• Adhere to company quality standards and broader regulatory frameworks wrt the following processes (but not limited to):
  
  
  
  • General Enquiries such as but not limited to cover, products, processes etc
  
  
  • New Business, Renewals, Endorsements and Re-broke
    
    
    
    • Analyse clients portfolios
    
    
    • Request, obtain and assess quotes from insurers
    
    
    • Request, obtain and/or provide clients with all required information and/or documents
    
    
    • Raise premiums
    
    
    • File all relevant documentation electronically and in hard copy
      
    
    
  
  
  • Cancellations
    
    
    
    • Follow retention processes
    
    
    • Cancel the policy on the system
    
    
    • Confirm cancellation request with the client
    
    
    • File all relevant documentation electronically and in hard copy
      
    
    
  
  
  • Refunds
    
    
    
    • Raise invoices
    
    
    • Request refunds from line manager electronically
    
    
    • File all relevant documentation electronically and in hard copy
      
    
    
    
    
  
  


• Engage in timely and proactive communication with relevant client account executive regarding movements on the clients portfolio and servicing requirements


• Ensure productivity targets are met


• Contribute towards and ensure continuous improvement in own and team performance


• Adhere to company mandates


• Participate and contribute in ad hoc projects


• Report any suspected fraud, misrepresentation and/or dishonesty


• Keep accurate record of own activities


• Matric or equivalent


• RE5


• FAIS Compliant (credits and/or full qualification)


• Computer Literate


• 3 years experience working in a client services environment


• 3 years experience as a Commercial Lines Underwriter