Collections Administrator / Client liaison officer

Danté Personnel Recruitment; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A well-established law firm in Gauteng is seeking a detail-oriented Collections Administrator to join their team. The ideal candidate will provide accurate administrative and financial support in a debt collections environment, focusing on reconciliations, client pay overs, invoicing, and resolving client queries. Candidates should have 2-3 years of relevant experience, advanced Excel skills, and proficiency with DM11, Excalibur 4, RC06, and Swordfish. Strong communication and analytical skills are essential for this role.

Qualifications

• 2–3 years’ experience in debt collections, legal collections, or financial services.
• Hands-on experience with DM11, Excalibur 4, RC06, and Swordfish.

Responsibilities

• Reconcile client books with system data and resolve discrepancies.
• Prepare and process client pay overs and month-end reconciliations.
• Compile and distribute client reports in line with SLAs.
• Manage client queries relating to balances, collections, pay overs, and invoices.
• Prepare, issue, and reconcile client invoices.
• Ensure compliance with internal procedures, client mandates, and regulatory requirements.

Skills

Advanced Excel (XLOOKUP/VLOOKUP, IF formulas, Pivot Tables)

Professional client communication skills

Strong reconciliation skills

Analytical and problem-solving skills

Tools

DM11

Excalibur 4

RC06

Swordfish

Job description

SA - Gauteng, Pretoria EastR 15 000 - R 15 000 (Negotiable) Position: Collections Administrator / Client liaison Salary: R15,000ctc negotiable A well-established law firm seeks a detail-oriented professional to provide accurate administrative and financial support within a debt collections environment, with a focus on reconciliations, client pay overs, reporting, invoicing, and client query resolution in line with client mandates and internal controls.

Key Responsibilities

• Reconcile client books with system data and resolve discrepancies
• Prepare and process client pay overs and month-end reconciliations
• Compile and distribute client reports in line with SLAs
• Manage client queries relating to balances, collections, pay overs, and invoices
• Prepare, issue, and reconcile client invoices
• Maintain accurate records on DM11, Excalibur 4, RC06, and Swordfish
• Ensure compliance with internal procedures, client mandates, and regulatory requirements

Minimum Requirements

Experience

• 2–3 years’ experience in debt collections, legal collections, or financial services
• Hands‑on experience with DM11, Excalibur 4, RC06, and Swordfish

Technical Skills

• Advanced Excel (XLOOKUP/VLOOKUP, IF formulas, Pivot Tables, reconciliations)
• Proficient in Microsoft Word, Outlook, and Teams

Skills & Attributes

• Strong reconciliation, analytical, and problem‑solving skills
• High attention to detail and ability to meet deadlines
• Professional client communication skills
• Organised, trustworthy, and able to work independently or in a team

Advantageous

• Trust account experience
• Knowledge of collections legislation, client mandates, or audit/compliance processes