Cluster Store Manager – Somerset/Constantia

CaRRoL BoYeS; Cape Town; On-site; ZAR 450 000 - 600 000; Full time

Job summary

A leading retail company in Cape Town is seeking a skilled Store Manager to oversee all aspects of store operations. This role focuses on driving sales, enhancing customer experiences, and leading the store team while ensuring compliance with retail standards. Candidates should have a minimum of 5 years of retail management experience, strong people management skills, and a track record in customer service. Additional qualifications are advantageous. This position offers an opportunity to shape and lead a premium retail environment.

Qualifications

• Minimum 5 years of retail and retail management experience.
• Demonstrated ability to train employees effectively.
• Strong customer service, stock management and communication skills.

Responsibilities

• Manage daily operations of business and ensure sales goals are met.
• Direct employees in daily operations such as serving customers.
• Conduct onboarding of new employees.

Skills

People Management

Inventory Control

Customer Service

Staff Training

Reporting

Education

Matric/Grade 12

Additional qualification

Job description

Purpose

The Store Manager is responsible for the overall performance, profitability, and operational excellence of the store. This includes driving sales, delivering exceptional customer experiences aligned with the Carrol Boyes brand, leading and developing the store team, and ensuring full compliance with company policies, procedures, and retail standards.

About the role

As a Cluster Store Manager at Carrol Boyes, you are a brand custodian and business leader within the retail operation. You are accountable for sales performance, customer service excellence, people management, stock control, and store presentation, ensuring the store consistently reflects the premium standards of the brand.

Responsibilities

• Manage daily operations of business and ensure sales goals are met
• Direct employees in daily operations such as serving customers, inventory taking, reconciling cash and managing in-store marketing
• Assign duties to relevant employees
• Conduct onboarding of new employees
• Ensure adherence to health and safety regulations
• Track and manage inventory at store
• Shifting staff to ensure effective cover
• Daily, weekly & monthly reporting
• Staff motivation

Qualifications & Experience

• Matric/Grade 12 minimum requirement
• Additional qualification an advantage
• Minimum 5 years of retail and retail management experience demonstrated ability to train employees and be an effective salesperson
• Strong customer service, Stock management and communication skills
• Luxury brands experience an advantage

Required Skills

• People Management
• Inventory Control
• Customer Service
• Staff Training
• Reporting