Cluster Proactive Sales Executive - Johannesburg Marriott Hotel Melrose Arch ☐

Marriott Hotels Resorts; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hotel chain in Johannesburg is seeking a motivated individual to join their team, responsible for guest service and sales techniques. Candidates should have a high school diploma and at least 2 years of related work experience. The role involves resolving guest requests, promoting brand loyalty, and fostering a collaborative team environment. This position values diversity and inclusion, particularly welcoming South African nationals in line with government policies.

Qualifications

• Experience using sales techniques to maximize revenue and maintain guest loyalty.
• Ability to handle guest requests and concerns professionally and courteously.
• Experience in a customer-facing role.

Responsibilities

• Resolve guest calls and requests efficiently.
• Promote brand image and maximize guest loyalty.
• Assist management in training and motivating team members.

Skills

Sales techniques

Guest service excellence

Professional communication

Teamwork and collaboration

Education

High school diploma or G.E.D. equivalent

Job description

POSITION SUMMARY

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).

Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: No supervisory experience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Preference will be given to South African nationals in line with government employment policies. #LI-WD1