Cloud Practitioner ( PMP Certification )

SavageOne Pty Ltd; Johannesburg; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading technology solutions provider in Johannesburg seeks a Cloud Practitioner with PMP certification to implement and maintain Salesforce Communications Cloud and Service Cloud solutions. Candidates should have at least 2 years of implementation experience and 3 years of maintenance experience. Strong project management, leadership, and communication skills are essential for this role, alongside the ability to work with multiple business units in a contact center environment.

Qualifications

• Minimum 2 years in Salesforce Communications Cloud and Service Cloud implementation.
• 3 years in maintaining Salesforce Communications Cloud and Service Cloud.
• Team must include a certified Communications Cloud Practitioner.

Responsibilities

• Implement Salesforce Communications Cloud and Service Cloud solutions.
• Maintain existing Salesforce implementations.
• Collaborate with business units for system efficiency.
• Lead a team in cloud solutions.
• Ensure team certifications and training.

Skills

Project management skills

Knowledge of Salesforce Communications Cloud

Experience with Service Cloud

Leadership skills

Communication skills

Education

PMP Certification

Tools

Salesforce Communications Cloud

Service Cloud

Job description

About the job Cloud Practitioner ( PMP Certification )

Job Specification: Cloud Practitioner with PMP Certification

Certification Required:

• PMP Certification

Proven Work Track Record:

• Demonstrated experience with Salesforce Communications Cloud (or Vlocity) and Service Cloud implementation and maintenance.

Only apply if you haveMandatory Requirements:

• Track Record
  • Experience: Minimum of 2 years of demonstrated experience implementing Salesforce Communications Cloud (or Vlocity) and Service Cloud.
  • Context: Experience must be with a government or private entity utilized by multiple business units.
  • Specifics: Must include a contact center with at least 20 seats across sales and assurance teams.
  • Mandatory (M)
• Maintenance and Support
  • Experience: Minimum of 3 years of maintaining and supporting Salesforce Communications Cloud and Service Cloud.
  • Context: Experience must be with a government and/or private entity.
  • Specifics: Must include a contact center with at least 20 seats.
  • Mandatory (M)
• Certificates & Accreditation
  • Team Composition: Names and qualifications of key personnel must be provided.
  • Roles: Indicate who is the Team Leader and who are the supporting members.
  • Certification: At least one certified Communications Cloud Practitioner must be part of the team.
  • Mandatory (M)

Responsibilities:

• Implement Salesforce Communications Cloud (or Vlocity) and Service Cloud solutions.
• Maintain and support existing Salesforce Communications Cloud and Service Cloud implementations.
• Collaborate with multiple business units to ensure the system meets the needs of the contact center and other departments.
• Lead a team of professionals, providing guidance and expertise in cloud solutions.
• Ensure the team has the necessary certifications and training to effectively support Salesforce solutions.

Skills:

• Strong project management skills, proven by PMP Certification.
• In-depth knowledge of Salesforce Communications Cloud and Service Cloud.
• Experience working in environments with multiple business units and contact centers.
• Leadership skills to manage and guide a team.
• Excellent communication skills to interact with various stakeholders.

Application Process:

• Submit a detailed resume highlighting your relevant experience and certifications.
• Include a list of key personnel with their qualifications and roles within the team.
• Provide examples of past projects demonstrating your experience with Salesforce implementations and maintenance.