Client Success & Relationship Specialist

Daisy Jhb; Gauteng; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading sales company in Gauteng is seeking a dedicated individual to enhance client relationships and satisfaction. Responsibilities include developing new client connections, conducting business reviews, collaborating with sales teams, and addressing client needs. The ideal candidate will excel in client retention and meet defined sales KPIs. This role offers opportunities for professional growth and a supportive work environment.

Responsibilities

• Develop new relationships with clients to expand the current client/customer base.
• Conduct regular business reviews to evaluate client satisfaction with products and services.
• Collaborate closely with Sales Managers and Sales Representatives to support client needs.

Job description

Responsibilities

• Develop new relationships with clients to expand the current client / customer base
• Develop and maintain strong relationships with clients / customers to ensure satisfaction and loyalty
• Conduct regular business reviews to evaluate client satisfaction with products and services
• Identify and communicate sales opportunities within key accounts to the sales team
• Keep clients informed about new product offerings and updates
• Attend client meetings to strengthen relationships with existing accounts
• Meet client relationship targets and KPIs as defined by the Head of Sales
• Collaborate closely with Sales Managers and Sales Representatives to support client needs
• Address and resolve client concerns promptly and effectively
• Administer client satisfaction surveys and reviews to gather feedback
• Monitor company performance against service level agreements and flag potential issues
• Keep relevant managers informed about changes or developments within client accounts
• Coordinate with internal departments to fulfil client requirements efficiently
• Focus on client retention by proactively addressing their needs
• Meet weekly appointment and sales gross profit (GP) targets