Client Services Clerk

JDJ Diagnostics; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare laboratory provider in Durban is seeking a client services/switchboard operator. The ideal candidate will excel in client communication, assist with laboratory orders, and handle administrative tasks. Responsibilities include tracking lab turnaround times, educating clients, and maintaining accurate client records. This role demands strong communication, organizational skills, and proficiency with office software. Flexibility to work varying shifts is required. Join our team to provide exceptional service and support to our clients.

Qualifications

• Previous experience in customer service, healthcare, or a laboratory setting is beneficial.

Responsibilities

• Serve as the primary point of contact for clients.
• Assist clients in placing laboratory test orders accurately.
• Track lab turnaround times and ensure samples are logged.
• Educate clients on testing services and processes.
• Address and resolve client issues in a timely manner.
• Maintain client records in the management system.
• Schedule appointments for specimen collection.
• Collaborate with laboratory staff for efficient workflow.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office Suite

Ability to manage multiple tasks

Detail-oriented

Strong organizational skills

Problem-solving skills

Ability to handle confidential information

Education

Completed Matric

Tools

Laboratory Information Management Systems (LIMS)

Job description

JDJ Diagnostics seeking a client services / switchboard operator to join our team. The ideal candidate will be responsible for providing exceptional support to clients, ensuring smooth communication between the laboratory, healthcare providers, and assisting with various administrative tasks. This role requires a blend of excellent communication skills, organizational abilities, and knowledge of laboratory operations.

Key Responsibilities:

Client Interaction: Serve as the primary point of contact for clients, including hospitals, clinics, and physicians, addressing inquiries, concerns, and requests.

Order Processing: Assist clients in placing laboratory test orders, ensuring all necessary information is accurately entered into the system.

Tracking of Lab Turn around Time: Responsible for samples being tracked into lab via couriers, sisters, Pre analytical to follow up on results and ensure TAT is adhered to.

Client Education: Educate clients on available testing services, processes, and turnaround times to ensure they are well-informed.

Query Resolution: Address and resolve any client issues or concerns, coordinating with appropriate lab personnel to ensure timely resolution.

Database Management: Maintain and update client records in the laboratory information management system, ensuring accuracy and confidentiality of information.

Scheduling: Schedule appointments for specimen collection, ensuring clients are informed of the process and timelines.

Collaboration: Work closely with laboratory technicians, pathologists, and other staff to ensure efficient workflow and exceptional client service.

Qualifications:

Education: Completed Matric

Experience: Previous experience in customer service, healthcare, or a laboratory setting would be beneficial.

Skills:

Strong verbal and written communication skills.

Proficient in Microsoft Office Suite and laboratory information management systems (LIMS).

Ability to manage multiple tasks in a fast-paced environment.

Detail-oriented with strong organizational and problem-solving skills.

Ability to handle confidential information with discretion.

Personal Attributes:

Friendly, professional demeaner, with a strong focus on customer service and patient satisfaction.

Required to work evening / morning or weekend shifts based on client needs.