Client Service Executive

CFS Recruitment; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading insurance provider in Roodepoort is seeking a Client Service Executive to provide exceptional service to policyholders. This is a fantastic opportunity for graduates, as no prior experience is needed. The role involves building strong relationships, managing client queries, and ensuring client needs are fully met. Successful candidates will have a completed degree, be fluent in Afrikaans and English, and possess excellent communication skills. This position offers a supportive environment with opportunities for career growth.

Benefits

Competitive and negotiable salary

On-the-job training

Career growth opportunities

Positive team-oriented workplace

Qualifications

• Completed university degree required, preferably BCom.
• Fluency in Afrikaans and English essential.
• Strong communication and administration skills.

Responsibilities

• Build relationships with clients to understand their needs.
• Provide daily feedback to customers.
• Handle client queries about products and services.
• Update client information in systems and databases.
• Manage policy renewals and retention.
• Resolve client issues relating to insurance policies.
• Deliver exceptional client service.

Skills

Fluent in Afrikaans

Fluent in English

Outstanding verbal communication

Outstanding written communication

Strong administration skills

Interpersonal skills

Positive attitude

Proactive attitude

Customer service orientation

Education

Completed university degree (BCom preferred)

Job description

We are a specialised insurance provider in Roodepoort seeking a Client Service Executive to deliver personalised, attentive service to our valued policyholders. This is an excellent opportunity for graduates to start their careers in insurance — no prior experience required! You'll be the first point of contact for our clients, helping to build strong relationships and ensuring their short-term insurance needs are always met.

Key Responsibilities

• Build and grow relationships with clients to fully understand and anticipate their needs
• Proactively communicate and provide daily feedback to customers
• Answer client queries regarding our products and services
• Update systems and databases with all client information
• Create and maintain accurate client files
• Take ownership of policy renewals and retention
• Deliver solutions and resolve any client issues relating to their insurance policies
• Always provide exceptional, friendly, and professional service

What We’re Looking For

• Completed university degree (BCom preferred)
• Excellent academic record
• Fluent in both Afrikaans and English
• Outstanding verbal and written communication skills
• Positive, proactive, and professional attitude
• Strong administration and interpersonal skills
• Passion for delivering top-notch client service
• No previous experience necessary — we provide full training!

What We Offer

• Competitive and negotiable salary
• Supportive environment with on-the-job training
• Career growth opportunities within a reputable insurance company
• A positive and team-oriented workplace

How to Apply

Please submit:

• Your updated CV
• Matric and university transcripts
• A recent head and shoulders photograph

Please Note

• You must be able to reliably commute to, or plan to relocate to, Roodepoort, Gauteng, before starting.
• Bachelor's degree (preferred)
• Fluency in Afrikaans and English is essential.

We look forward to receiving your application!