Client Relations Specialist — Fast Issue Resolution

Discovery Limited; Mpumalanga; On-site; ZAR 150 000 - 200 000; Full time

Job summary

A prominent South African company is seeking a customer support specialist to handle queries related to claims and benefits. This position requires building relationships to ensure efficient resolutions, along with a strong focus on customer needs. Essential qualifications include Matric and MS Office knowledge, alongside a minimum of 24 months of face-to-face customer service experience. Additional advantageous skills encompass medical scheme industry knowledge and proficiency in an African language. The candidate should demonstrate strong problem-solving abilities and effective communication skills.

Qualifications

• Minimum of 24 months face-to-face customer service experience is required.
• Knowledge of medical scheme industry and Medical Schemes Act is advantageous.
• Ability to speak an African language is a plus.

Responsibilities

• Provide support with queries related to claims and benefits.
• Build relationships for efficient resolution of inquiries.
• Scrutinize data to produce comprehensive solutions for queries.
• Draft professional responses subject to scrutiny.

Skills

Time Management

Verbal and written communication

Problem solving skills

Presentation skills

Relating to others

Education

Matric

Relevant tertiary qualification

Tools

MS Office

Job description

A prominent South African company is seeking a customer support specialist to handle queries related to claims and benefits. This position requires building relationships to ensure efficient resolutions, along with a strong focus on customer needs. Essential qualifications include Matric and MS Office knowledge, alongside a minimum of 24 months of face-to-face customer service experience. Additional advantageous skills encompass medical scheme industry knowledge and proficiency in an African language. The candidate should demonstrate strong problem-solving abilities and effective communication skills.