Client Information Clerk — Multilingual Call Center

Department of Health; Krugersdorp; On-site; ZAR 228 000 - 269 000; Full time

Job summary

A government health department is seeking a Switchboard Operator to manage incoming and outgoing calls, handle inquiries, and perform clerical duties. Ideal candidates will have a Grade 12 Certificate and 2-4 years of experience in a call center environment, along with good communication skills and the ability to work under pressure. The position offers a salary package between R228,321.00 and R268,950.00 per annum, plus benefits. Women and people with disabilities are encouraged to apply.

Qualifications

• Minimum of 2-4 years’ experience in a Switchboard/Call center environment.
• Ability to handle confidential information.
• Good telephone etiquette.

Responsibilities

• Handle incoming and outgoing calls.
• Assist users with enquiries about the telephone directory and internal units.
• Perform clerical duties as required by management.

Skills

Computer literacy

Good communication skills

Interpersonal skills

Fluency in English and other languages

Ability to work under pressure

Education

Grade 12 Certificate / equivalent

Job description

A government health department is seeking a Switchboard Operator to manage incoming and outgoing calls, handle inquiries, and perform clerical duties. Ideal candidates will have a Grade 12 Certificate and 2-4 years of experience in a call center environment, along with good communication skills and the ability to work under pressure. The position offers a salary package between R228,321.00 and R268,950.00 per annum, plus benefits. Women and people with disabilities are encouraged to apply.