Client Care Operations Manager - Chat Support & Experience

Capitec; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading banking institution in Cape Town seeks energetic and self-motivated individuals for an operational role aimed at enhancing client experience. This position demands at least 4 years of operational experience in financial services or retail, including 2 years in leadership. The successful candidate will be responsible for setting operational excellence standards and employing data analytics to support decision-making. Join a passionate team dedicated to exceptional client service and operational success.

Qualifications

• At least 4 years’ general experience in an operational team(s) in a Financial Services / Retail environment.
• 2 years management or leadership experience.
• Client service / call centre / retail or financial services management experience.
• Experience in utilising measurement tools and dashboards to inform business decision making.
• Proven experience in enhancing client experience in a client engagement environment.

Responsibilities

• Custodian for operational excellence and optimal client experience.
• Set and drive an operational delivery culture.
• Contribute operational data and insights for decision making.

Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship Management Skills

Leadership Skills

Communications Skills

Planning, Organising and Coordination Skills

Problem Solving Skills

Analytical Skills

Decision Making Skills

Education

Relevant tertiary qualification in Business Administration or Management

Relevant degree in Business Administration or Management

Job description

A leading banking institution in Cape Town seeks energetic and self-motivated individuals for an operational role aimed at enhancing client experience. This position demands at least 4 years of operational experience in financial services or retail, including 2 years in leadership. The successful candidate will be responsible for setting operational excellence standards and employing data analytics to support decision-making. Join a passionate team dedicated to exceptional client service and operational success.