Clerk; Customer Care

findojobs-za; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A customer service organization in Durban seeks a Clerk (Customer Care) to provide support for public transport services. Responsibilities include educating the public on EMV card usage and managing queries and applications for fare assistance. Candidates should have a Grade 12 qualification, with at least 3 months of relevant experience and computer literacy. This position is essential for maintaining excellent customer service and support.

Qualifications

• Grade 12 or equivalent is essential for this role.
• Minimum 3 months relevant experience is required.
• Computer literacy is a must.

Responsibilities

• Provide customer support related to public transport services.
• Educate the public on using EMV cards for fare payment.
• Handle applications for concession travel cards.
• Maintain filing systems and record queries received.

Skills

Attention to detail

Problem solving

Communication

Client orientation and customer focus

Interpersonal relationships

Education

Grade 12 (NQF Level 4) or equivalent

Job description

Position

Clerk (Customer Care)

Job Purpose

Provide a customer support service in respect of public transport services and the use of the EMV card for fare payment.

Key Responsibility Areas

Attends to public queries regarding public transport services and the EMV card.

Provide education to public on the use of the EMV card at the various eThekwini Transport Authority Customer Care Centres.

Handles applications process for concession travel cards to pensioners, disabled and scholars.

Undertakes the process for the replacement of damaged or defective EMV cards and the transfer of remaining value on damaged and defective cards to the new cards.

Maintains a filing system.

Keeps a record of queries / requests for assistance received and report on the status thereof.

Refers queries / requests for assistance to relevant persons if unable to assist.

Competencies

Attention to detail

Influencing

Ethics and professionalism

Problem solving

Organisational awareness

Business processes

Use of technology

Interpersonal relationships

Communication

Client orientation and customer focus

Resilience

Learning orientation

Essential Requirements

Grade 12 (NQF Level 4) or equivalent.

3 Months relevant experience.

Computer Literacy.

Preferred Requirements

6 Months relevant experience.