Clearing & Forwarding / Senior Multimodal Controller

Access Freight International; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics service provider in Durban is seeking a skilled individual to manage full functions of sea and air freight forwarding as well as project cargo. Responsibilities include invoicing on Oracle, maintaining client communications, and ensuring optimal service levels. The ideal candidate should have a diploma or degree in logistics, strong problem-solving skills, and a background in customs knowledge. This role demands teamwork and adaptability in a fast-paced environment.

Qualifications

• Experience in sea and air freight forwarding.
• Strong communication skills with various stakeholders.
• Ability to work under pressure and demonstrate problem-solving skills.

Responsibilities

• Manage and handle shipments for Sea/Air forwarding.
• Invoicing and file balancing on Oracle.
• Client communication regarding stock and shipments.

Skills

Oracle

Excel

Word

Basic Customs Knowledge

C&F Knowledge

Education

Diploma / Degree in Logistics, Transport, and Supply Chain

Job description

Access World is a global commodity warehousing and logistics business.

We specialize in handling, storage, and processing of commodities including non-ferrous and ferrous metals, ferroalloys, project cargo, oil & gas, and other agricultural products.

In addition, we are an approved warehouse keeper of the London Metal Exchange, and we provide LME warehousing and associated services to traders, producers, financiers, and consumers of base metals.

In addition, we provide physical warehouse and related logistics services for commodities such as cocoa beans, rubber, cotton, and other agricultural products.

Access World also acts as collateral manager of ferroalloys, minor metals as well as oil and gas.

Regions operate in semi-autonomous offices with their corporate functions including commercial, finance HR, legal, and operations.

Reporting to

Clearing & Forwarding Manager

Department

Clearing & Forwarding

Location

Durban

Purpose of the position

To manage and handle the full function of a Sea / Air / forwarding shipment / Project Cargo.

Key Requirements / Responsibilities

• Operational:
  • Registering files on Oracle and ensuring a digital copy is on the server
  • Invoicing and file balancing on Oracle
  • All correspondence to the client relating to their stock and shipments
  • Bill of Ladings – Obtaining release from shipping lines
  • Processing of creditors invoices
  • Booking freight – ad hoc
  • Month End Reports
  • Audit queries and full financial management of file
  • Customs STOP knowledge
  • NRCS
• Customer Service:
  • All service levels pertaining to the client's requirements
  • Effective use of e-mail communications
  • Communicate professionally at all times with all parties
  • Customer service to be optimal
• Communication:
  • Liaising with the customers
  • Liaising with the shipping lines
  • Liaising with the transporters
  • Liaising with border agents
• Reporting:
  • Daily tracking shipments to the clients
  • Daily invoicing schedules
  • Resolving queries on time
  • Proper execution of clearance on SS reporting
• General:
  • A candidate with important knowledge of both air and sea would be suitable for this position.
  • Someone who has strong communication skills and who has worked in other fields within the organization would do very well in this position.
• Key performance indicator:
  • On-time delivery rate: This measures the percentage of shipments that are delivered on or before the expected delivery date
  • Cost per shipment: This measures the total cost of each shipment, including production, processing, shipping, customs duties, taxes, fees, and other overheads
  • Compliance rate: This measures how well the company adheres to the rules and regulations of the countries and authorities involved in the import / export process
  • Lead time: This measures the duration and frequency of each stage of the import / export process, including transportation, customs clearance, and delivery
  • Inventory turnover ratio: This measures how quickly the company's inventory is sold and replaced over a given period of time
  • Customer satisfaction rating: This measures the level of satisfaction of customers with the company's import and logistics services
  • Percentage of shipments with damage or loss: This measures the percentage of shipments that are damaged or lost during transportation
• Solutions-driven individual
• Problem-solving skills
• Ability to face challenges with a positive attitude
• Ability to function well under pressure
• Demonstrates initiative and adaptability
• Systematic and methodical
• A sense of urgency
• A reliable, self-disciplined, enthusiastic team player with a "can-do" attitude
• Logical thinking, out-of-the-box solutions

Skills Requirements

• Oracle
• Excel
• Word
• Basic Customs Knowledge
• C&F Knowledge

Preferred Qualification

Qualification (Diploma / Degree in Logistics, transport, and supply chain will be an advantage)

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