Claims Manager

Interdot Solutions; Sandton; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic financial services firm in South Africa seeks an experienced Claims Manager to join their team. The ideal candidate should possess a relevant tertiary qualification and at least three years of management experience within the long-term insurance industry. Responsibilities include improving operational efficiency, managing staff, and ensuring adherence to service level agreements. Strong negotiation skills and relationship management are crucial for this role. The position is based in Sandton, Gauteng, offering a vibrant work environment.

Qualifications

• Minimum 3 years management experience in long-term insurance.
• 2-3 years' experience as a group risk/Individual life assessor.
• Ability to facilitate senior-level executive engagements.

Responsibilities

• Provide optimal staff capacity with correct skills.
• Implement initiatives to improve operational efficiency.
• Ensure adherence to SLAs and quality standards.

Skills

Claims management

Customer relationship management

Negotiation skills

Business administration

Analytical problem-solving

Education

Relevant tertiary qualification (OT/Nursing/Physiotherapy)

Tools

MS Office

Job description

Our clienta dynamic andvibrant player in South Africa’s financial services industry is looking for anexperiencedClaims Manager to join their remarkable team.

Relevant tertiary qualification (OT/ Nursing/ Physiotherapywould be advantageous)

Claims management experience in individual life and grouprisk (Essential)

Minimum 3 years management experience within the long-terminsurance industry

Minimum 2-3 years’ experience as a group risk/ Individuallife assessor

Proven experience in running a successful customer team thatadds customer value and alignment to the company goals and strategic objectives(Essential)

MS Office and PC literate

Ability to facilitate executive and senior-level executiveengagements (Essential)

Sound Business and Operational knowledge of the Insuranceindustry

Good knowledge of the business administration platforms

Familiar with Compliance Processes and Procedures in theInsurance Industry

our Outputs (include but is not limited to):

Provide optimal staff capacity withcorrect skills.

Contain and improve cost effectiveness offunctions provided

Implementation of agreed initiatives toimprove operational efficiency and customer

experience

Ensure that the various SLAs are adheredto and delivered at agreed quality standards, set

targets to facilitate continuousimprovement of both SLA and quality standards

Monitor external perception rating andensure that the scores are within the agreed targets

Identifying and reporting on servicefailures and errors

Ensure and assist with training anddevelopment of junior and middle management

Contribute to the various crossfunctional forums to help improve efficiencies in other areas

Ensuring that all correspondence isprofessional and in line with standards and protocols of

the organisation

Help manage and determine the budget ofthe business area

Interact with executive management inother business areas to ensure clear communication

and service delivery to other businessfunctions

Help formulate strategy of business area

Knowledge:

Life insurance business processes and claims

MS Office and PC literate

Team Player

Customer Champion

Relationship management

You can take ownership and accountability

You have negotiation skills

Excellent verbal and written communication skills

You can operate effectively under pressure

You have an analytical mind and above averageproblem-solving techniques