Cisco Certified Support Technician (CCST)

WVPX; Johannesburg; On-site; ZAR 300 000 - 420 000; Full time

Job summary

A South African ICT consulting firm is seeking an Intermediate Cisco Certified Support Technician (CCST) to provide Level 2 support for Cisco-based network environments on a government project. Candidates should have 3–5 years of experience in IT/network support, proficiency in troubleshooting, and adherence to SLAs. Responsibilities include monitoring network performance, maintaining technical documentation, and resolving network issues. Interested candidates should apply by sending their CV and certifications via email.

Qualifications

• 3–5 years experience in IT or network support, preferably in enterprise or government environments.
• Solid working knowledge of network fundamentals and security.
• Experience working under formal SLAs and structured support environments.

Responsibilities

• Provide Level 2 network support for Cisco routers, switches, and wireless infrastructure.
• Troubleshoot LAN, WAN, and WLAN issues in line with SLA requirements.
• Perform network configuration changes, patching, and routine maintenance.
• Monitor network performance and availability.
• Maintain accurate technical documentation and configuration records.
• Log, manage, and resolve incidents via approved ticketing systems.
• Support audits, governance, and compliance requirements.
• Escalate complex issues to senior engineers when required.

Skills

Troubleshooting

Documentation discipline

Cisco routers

Cisco switches

Network security basics

TCP/IP

VLANs

DNS

DHCP

Education

National Diploma or equivalent in IT/ Networking

Job description

Contract Type: Fixed-term / Project-based (Public Sector)

About WVPX

WVPX is a South African ICT consulting firm delivering secure, compliant, and scalable technology solutions to public- and private-sector clients. We support mission-critical government environments where reliability, governance, and service excellence are essential.

Role Summary

We are seeking an Intermediate Cisco Certified Support Technician (CCST) to support and maintain Cisco-based network environments on a government / public-sector project. The role requires hands‑on troubleshooting experience, strong documentation discipline, and adherence to strict SLA and compliance standards.

Key Responsibilities

• Provide Level 2 network support for Cisco routers, switches, and wireless infrastructure.
• Troubleshoot LAN, WAN, and WLAN issues in line with SLA requirements.
• Perform network configuration changes, patching, and routine maintenance.
• Monitor network performance and availability.
• Maintain accurate technical documentation and configuration records.
• Log, manage, and resolve incidents via approved ticketing systems.
• Support audits, governance, and compliance requirements.
• Escalate complex issues to senior engineers when required.
• National Diploma or equivalent in IT / Networking.
• 3–5 years experience in IT or network support (enterprise or government environment preferred).
• Solid working knowledge of:
• TCP/IP, VLANs, DNS, DHCP
• Cisco switching & routing fundamentals
• Network security basics
• Experience working under formal SLAs and structured support environments.

Advantageous

• CCNA (completed or in progress).
• Experience in government, SOE, or regulated environments.
• Exposure to firewalls, VPNs, and wireless deployments.
• Familiarity with ITIL-based service delivery.

How to Apply

Submit your CV and certifications to [e-mail]. Technical assessment and vetting may apply.

Equal Opportunity Statement

WVPX is an equal opportunity employer.