Chief Operating Officer
Industry: Freight/ Cargo - EE Employment Equity position
Location: Johannesburg, Gauteng
CTC Salary: R 100 000 – 120 000 pm Plus benefits
Benefits: Fuel card + Cellphone
Main Purpose of the Job
To manage and drive leading negotiations, budgeting, purchasing, and putting efficient workflows in place to enhance the company's productivity and performance.
Lead cross-functional teams, manage existing partnerships, and evaluate company business goals to drive operational efficiency, enhance organizational performance, and contribute to the achievement of the business objectives.
Minimum Qualifications
- Bachelor’s degree in Business Administration, Marketing, Finance, or Business Management (or equivalent qualification).
Minimum Experience
- At least 10 years in the Transport Industry and a minimum of 5 years’ working experience in a leadership role.
- In-depth knowledge of diverse business functions and principles (e.g., supply chain, finance, customer service, etc.).
- Experience in the aviation sector and road freight would be an advantage.
- Managerial experience and demonstrated ability to develop and lead others.
Functional Training
- Leadership
- Compliance Management
- Operations Management
- Business Risk Management
- Strategic Business Management
- Financial Systems and Controls
Behavioural Competencies
- Working with people of diverse backgrounds, cultures, and perspectives.
- Strong alignment with the company’s mission and values.
- Ability to self-direct, take ownership, and see projects through to completion in a timely manner.
- Excellent interpersonal skills.
- Strong critical thinking and creative problem-solving skills.
- Ability to extract meaning from numbers and present analysis clearly and concisely to people with varying degrees of financial knowledge.
- Strong project management and organizational skills with a track record of developing and strengthening systems and processes.
- Ability to work collaboratively, exercising good judgment, decision-making, and problem-solving skills to achieve shared goals.
- Ability to periodically participate in meetings and events outside of core business hours.
Technical Skills
- High-level proficiency with Microsoft Office.
- Data and financial analytics.
- Cost, revenue, and cash management.
- Knowledge of Basic Conditions of Employment and Industrial Relations.
Environmental / Other Conditions
- After-hours work centered around decision-making is required regularly in response to various operational challenges within the industry.
Organisational Leadership
- Collaborate with the CEO and Executive team in setting and driving the organizational vision, including the operational strategy.
- Meet with the organization’s leadership team on an ongoing basis to re-evaluate action plans and adjust for sustainability and growth.
- Develop business strategies and plans aligned with short- and long-term objectives.
- Oversee company operations and employee productivity, fostering a highly inclusive culture.
- Set clear performance expectations and provide coaching and mentorship.
- Monitor progress, evaluate performance, and adjust strategies to ensure successful execution.
Operational Strategy and Management
- Develop and lead operational strategies supporting organizational objectives and growth.
- Coordinate team efforts to align with organizational strategies.
- Lead, streamline, and optimize operational processes for efficiency and cost-effectiveness.
- Drive continuous process improvements and implement best practices.
- Foster effective cross-departmental communication and collaboration.
- Review and manage internal systems, controls, and procedures for compliance and accuracy.
- Identify cost-saving opportunities and optimize financial results.
- Collaborate with finance to develop and manage operational budgets.
- Control operational expenses considering budget and BEE requirements.
Business Analytics, Risk, and Reporting
- Establish and analyze management reports to support business decisions and growth.
- Monitor the macro-environment for risks and implement mitigating actions.
- Track operational and financial performance, and mitigate risks proactively.
- Implement robust systems to manage risks and ensure continuity.
- Conduct internal reviews for compliance and initiate corrective actions.
- Analyze operations data and address underperformance.
- Review departmental productivity and ensure objectives are met.
- Track direct report deadlines to ensure timely results.
Audits and Regulatory Compliance
- Ensure compliance with laws, regulations, and industry standards.
- Monitor and communicate regulatory updates to the leadership team.
- Develop relevant policy documents in line with legal and compliance requirements.
- Maintain integrity and compliance of regulatory documentation.
- Negotiate and approve supplier agreements and contracts.
- Approve SLAs in consultation with stakeholders, aligning with company strategy.
Customer Service and Retention
- Negotiate and manage partnership agreements with beneficial terms.
- Build and maintain strong customer relationships and deliver solutions.
- Conduct client/service provider meetings to identify new opportunities.
- Develop account management strategies for customer retention.
- Lead teams in developing customer service initiatives to expand business.
Talent and Technology
- Partner with CEO and management to foster a culture focused on equity, results, learning, and improvement.
- Continuously assess market technologies to enhance operations, customer service, and safety.