Chief Operating Officer

Edge Executive Search Group; Johannesburg; On-site; ZAR 1,200,000 - 1,800,000; Full time

Job summary

A leading executive search group seeks a strategic operational leader in the insurance industry to drive enhancements in post-sales operations. This high-impact role involves optimizing customer support and claims processes, developing new strategies, and ensuring compliance, alongside a solid track record in leadership and process improvement.

Qualifications

• 8-10 years in insurance operations with 5+ years in leadership.
• Deep knowledge of post-sales insurance processes.
• Proven track record in performance optimisation.

Responsibilities

• Drive strategy and performance of post-sales insurance operations.
• Oversee customer service, claims management, and retention.
• Lead, mentor, and inspire operational teams.

Skills

Process improvement

Data management

Analytical skills

People leadership

Stakeholder management

Education

Bachelor’s in Accounting

MBA

Job description

Optimise operations. Drive customer excellence.

This is a high-impact executive opportunity for a strategic, operational leader with deep experience in insurance. If you’re ready to transform post-sales operations, elevate customer service, claims, and retention, and embed best practice and technology, this is your chance to lead.

About the Role

You’ll drive the strategy and performance of post-sales insurance operations — overseeing customer support, retention, claims, and process improvement. You’ll champion service excellence, compliance, and efficiency, working closely with leadership, cross-functional teams, and key partners to deliver outstanding customer outcomes.

What You’ll Do

Design and execute customer support strategies that deliver results.

Oversee customer service, claims management, and retention.

Develop products, processes, and systems to improve outcomes.

Lead, mentor, and inspire operational teams for high performance.

Drive process improvements through automation and innovation.

Monitor KPIs and implement data-driven operational enhancements.

Collaborate with IT and digital teams to leverage technology.

Ensure full compliance with industry regulations and policies.

Manage budgets, resource allocation, and cost optimisation.

Build strategic partnerships with the CEO, CFO, and key stakeholders.

What You Bring

Bachelor’s in Accounting, Actuarial Science, Business Admin, Insurance, Finance, or related (MBA is a plus).

8–10 years in insurance operations, with 5+ years in a leadership role.

Deep knowledge of post-sales insurance processes and compliance.

Proven track record in process improvement and performance optimisation.

Strong data management and analytical skills.

Expertise leading large cross-functional teams and operational initiatives.

Excellent people leadership, communication, and stakeholder management.

What Success Looks Like

An optimised, compliant, and efficient post-sales operation delivering customer satisfaction and retention — driven by data, best practice, and your strategic leadership.

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