Case Officer

Stellenbosch University; Stellenbosch; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading South African university seeks a Case Officer to enhance equity and inclusion throughout campus. The role involves managing reports of discrimination and harassment, providing psycho-social support, and facilitating training sessions. The ideal candidate will have a Bachelor's degree in social sciences and experience in case management. Strong communication skills in multiple languages and a valid driver's license are required. This position offers a dynamic work environment aimed at fostering a safe and supportive campus community.

Qualifications

• At least two years' relevant work experience.
• Proven understanding of integrated case operations.
• Excellent work ethics and ability to collaborate with different teams.
• Willingness to work flexible hours.

Responsibilities

• Record reports of unfair discrimination and provide support.
• Develop and facilitate training sessions and workshops.
• Monitor assessment processes from intake to follow-up.

Skills

Case management

Psycho-social support

Facilitation skills

Communication skills in English

Basic counselling

Dispute resolution

Education

Bachelor's degree in social sciences or related field

Job description

Department Description/Departement Beskrywing

Responsibility Centre: Deputy Vice-Chancellor: Social Impact, Transformation and Personnel. Equality Unit. Case Officer (Post Level 10.1) (Stellenbosch Campus). Ref. EVG/311/1225.

The Equality Unit (EqU) at Stellenbosch University (SU) is a values-driven hub dedicated to advancing human dignity, equity, and inclusion in alignment with the South African Constitution and the Bill of Rights. It is grounded in Section 9 (Equality) and Section 12 (Freedom and Security of the Person) through holistic case management processes. The EqU actively uphold these constitutional imperatives to create a safer and more equitable campus for our diverse body of students, faculty, and staff through case analysis, case management, intervention, support, appropriate referrals and oversight, as mandated by the SU Policy on Unfair Discrimination, Harassment and Sexual and Gender-Based Violence [in formal approval process] (SGBV).

Duties/Pligte

The Case Officer will work closely with the Case Coordinator to receive and record reports of staff and students who have experienced unfair discrimination, harassment, GBV, workplace incivility and victimisation, to provide holistic psycho-social support as well as training/facilitation for staff and students.

Duties Include

• Intake, triage, and initial assessments of cases.
• Applying the relevant case management strategies/interventions when it comes to the administrative and logistical handling of cases/reports.
• Monitoring all relevant cases and enquiries made in person, by email or via the online reporting tool.
• Monitoring assessment processes and timelines from pre-intervention assessments to post-intervention follow-ups.
• Developing engaging training and facilitation of group discussions and workshops, training sessions and lectures.
• Performing administrative and general ad hoc tasks as required.

Job Requirements/Pos Vereistes

• Bachelor's degree in a relevant social sciences or social justice related field, or equivalent proven experience in those fields (NQF 7).
• At least two years' relevant work experience.
• Proven understanding and experience in integrated case intake related operations.
• Proven knowledge of social justice topics within the higher education environment, including racial injustices and gender-based violence.
• Experience in facilitation skills and critical engagement within a student experiential learning environment.
• Excellent work ethics such as the ability to work independently and collaboratively with various teams, and with team members not reporting to you.
• Excellent verbal and written communication skills in at least two official South African languages (one of which must include English).
• Willingness to work flexible hours (after hours and weekends, as required).
• Proven experience in basic counselling skills.
• Alternative dispute resolution or mediation competencies.
• A valid driver's licence.

Recommendation/Aanbeveling

• Experience in a similar role within the higher education sector.
• Understanding of the role of higher education within the South African context of holistic case management processes.

How To Apply/Hoe Om Aansoek Te Doen

The University is committed to employment equity (EE), and appointments will be made in line with the institutional EE Plan. Only South African citizens from the designated groups will be considered for appointment. Stellenbosch University reserves the right not to make an appointment.

Your application, comprising a comprehensive curriculum vitae (including the names and email addresses of at least three references), must reach the University before or on the closing date in the advertisement.

Apply online at https://www.su.ac.za/en/careers-su by clicking "Apply now" at the top to the right of the page for the specific vacancy.

The University reserves the right to investigate qualifications and conduct background checks on all candidates. The Occupational Health and Safety Act requires people in occupations that entail potential exposure to certain hazards (such as noise, hazardous chemical substances and hazardous biological agents) to undergo medical screening to determine whether they be fit to work in those occupations.

If you have received no feedback from the University after four to six weeks of the closing date, kindly accept that your application was unsuccessful.

Enquiries about this post: Qaqamba Mdaka, Case Coordinator: Equality Unit, on 021 808 2564, or at [e-mail]

Enquiries about remuneration/benefits and technical assistance with the electronic application process: Human Resources Client Services Centre, on 021 808 2753 (Stellenbosch), or 021 938 9636 (Tygerberg), or at [e-mail]

Currency

Commencement Date 01-Mar-2026

Closing Date 30-Jan-2026

Amount of Travel

Work At Home