Call Centre Assistant Manager

Hello Group Recruitment; Centurion; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment agency is seeking a Risk and Compliance Manager to manage risk assessment, regulatory compliance, and operational resilience for a merchant services provider. The ideal candidate will have over 4 years of management experience in a call center environment, leading teams to meet performance targets while maintaining compliance with financial standards.

Qualifications

• Minimum of 4+ years in Call Centre management.
• Experience in financial services compliance.
• Strong background in team leadership.

Responsibilities

• Lead a team of 100 Customer Service Consultants.
• Ensure operational efficiency and performance targets.
• Maintain compliance with regulatory standards.

Skills

Risk assessment

Regulatory compliance

Fraud prevention

Team management

Process optimization

Job description

Overview

Hello Group is seeking to appoint a dedicated Risk and Compliance Manager to enhance our ability to manage and mitigate risks effectively. This critical role will focus on risk assessment, regulatory compliance, fraud prevention, operational resilience, and overall risk management strategies. The Risk and Compliance Manager will play a pivotal role in ensuring that Hello Pay, as a merchant services provider subject to SARB audits, operates within all regulatory and operational risk frameworks.

Hello Group i s a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

Role and Responsibilities

We are seeking an experienced Call Centre Assistant Manager / Team Leader with a minimum of 4+ years in Call Centre management to lead our team in delivering secure and exceptional customer service in the financial services industry. The role involves managing a team of 100 Customer Service Consultants, ensuring operational efficiency, meeting performance targets, and maintaining compliance with regulatory standards. This is position requires a strategic thinker with a strong background in team leadership, process optimization, and compliance in a financial services environment or similar.