Call Centre Agent (Customer Service)

Mr Price; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A well-known retail company in Durban is seeking a Customer Support Specialist. In this role, you’ll assist customers with inquiries via phone, email, WhatsApp, or webchat, ensuring each interaction is friendly and professional. The ideal candidate will have at least 2 years' experience in a call center environment and be proficient with customer service software. Join our dynamic team and enjoy benefits like training, team discounts, and incentives based on performance.

Benefits

Incentives based on performance

Career development training

Team discounts

Wellness programs

Recognition and rewards

Qualifications

• At least 2 years’ experience in a call centre customer support role.
• Computer literacy and confidence using different systems.
• Knowledge of customer service legislation (NCA, POPIA).
• Basic understanding of retail processes.

Responsibilities

• Chat with customers across different channels, ensuring quality service.
• Keep customer details up to date for better service.
• Resolve issues with online purchases and accounts efficiently.
• Handle complaints patiently and follow through until resolved.
• Communicate clearly in busy or time-sensitive situations.

Skills

Customer service

Communication

Problem-solving

Empathy

Education

Grade 12 (Matric)

Tools

Customer service software

Job description

In this role, you’ll be the person customers turn to when they need help—whether it’s a quick question about an online order or guidance with their account.

You’ll connect with them through phone, email, WhatsApp, or webchat, making sure every interaction feels supportive, friendly, and professional.

Responsibilities

• Chat with customers across different channels, listening carefully and responding with empathy.
• Keep customer details up to date so we can serve them better.
• Help resolve issues with online purchases and accounts, making the process smooth and stress‑free.
• Handle complaints with patience and follow through until customers feel satisfied.
• Work efficiently within agreed timelines while keeping quality high.
• Keep learning and growing your knowledge so you can support customers even better.
• Bring positivity and respect to every conversation—with customers and teammates alike.
• Pay attention to detail and communicate clearly, even in busy or time-sensitive situations.

What’s in it for you

We believe that when you feel supported and valued, you can do your best work. Here’s how we take care of our team:

• Incentives: When you meet your goals, you’ll enjoy rewards that grow with your success.
• Learning & growth: We’ll invest in your development with training and opportunities to build your career.
• Team discounts: Enjoy special savings at all Mr Price Group stores—including Mr Price, Mr Price Home, Mr Price Sport, and Miladys.
• Share in our success: After a year with us, you can join our share scheme and become a co‑owner in the company’s future.
• A vibrant workplace: Be part of a dynamic, energetic team where every day brings something new.
• Wellness support: Stay healthy and happy with our wellness programs designed to care for you.
• Recognition & rewards: Your hard work won’t go unnoticed—we celebrate achievements and reward excellence.

Qualifications

• Grade 12 (Matric).
• At least 2 years’ experience in a call centre customer support role.
• Computer literacy and confidence using different systems.
• Knowledge of customer service legislation (NCA, POPIA).
• A basic understanding of retail processes.