Call Centre Agent — Customer Care Pro, Flexible Shifts

Sizekhaya; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading lottery operator in Johannesburg is seeking a Call Centre Agent to handle inbound and outbound calls. The ideal candidate will provide exceptional service, address customer inquiries, and resolve issues while maintaining accurate records. Proficiency in customer service techniques and effective communication is essential, along with the ability to manage high call volumes in a fast-paced environment. This full-time, on-site position offers a dynamic opportunity within a dedicated team, ensuring compliance and excellence in service delivery.

Qualifications

• Proficiency in Customer Service techniques, including active listening and effective communication.
• Ability to manage high call volumes while maintaining composure and professionalism.
• Problem-solving aptitude and ability to handle complaints with empathy and efficiency.
• Proficiency in computer systems, data entry, and multitasking between multiple systems.
• Strong organizational skills and attention to detail.
• Ability to work in a team as well as independently under minimal supervision.
• Fluency in English, with additional local language proficiency being an advantage.
• Previous experience in a call center or customer service role and relevant training is a plus.
• Flexibility to work shifts, including evenings, weekends, and public holidays.

Responsibilities

• Handle inbound and outbound calls, providing information and addressing customer inquiries.
• Resolve issues and deliver exemplary service to players.
• Process complaints and maintain accurate records.
• Ensure compliance with company policies and standards of excellence.

Skills

Customer Service techniques

Active listening

Effective communication

Problem-solving

Data entry

Multitasking

Organizational skills

Fluency in English

Job description

A leading lottery operator in Johannesburg is seeking a Call Centre Agent to handle inbound and outbound calls. The ideal candidate will provide exceptional service, address customer inquiries, and resolve issues while maintaining accurate records. Proficiency in customer service techniques and effective communication is essential, along with the ability to manage high call volumes in a fast-paced environment. This full-time, on-site position offers a dynamic opportunity within a dedicated team, ensuring compliance and excellence in service delivery.