Call Centre Agent

Pedros; Durban; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading restaurant chain in Durban is seeking a Call Centre Agent to be the voice of the brand. The role involves handling customer calls, processing orders accurately, and providing excellent service by assisting with inquiries and upselling menu items. Candidates should have a matric certificate, strong communication skills, and previous experience in a call centre environment. Join us to enhance customer experiences and drive sales!

Qualifications

• Must be computer literate.
• Experience in inbound calls.
• Experience in a call centre environment or similar role.

Responsibilities

• Provide detailed descriptions of menu items.
• Take orders accurately over the phone.
• Assist customers with modifying existing orders.
• Identify opportunities to upsell or promote items.

Skills

Good phone etiquette

Written and verbal communication skills

Understanding of menu items

Upselling and cross-selling

Education

Matric

Job description

Job Description

At Pedro’s, our Call Centre Agents are the friendly voices behind every customer interaction. They handle incoming calls with warmth and professionalism, assist with inquiries, share information about our restaurant, menu, services, and policies, and most importantly, ensure that every order is accurately captured and submitted to the right store. Their goal is to deliver a seamless and enjoyable experience for every customer, from call to collection

Duties And Responsibilities

• Have a thorough understanding of the restaurant’s menu in term of what we are offering. Help customers by providing detailed descriptions of menu ,items and making recommendations
• Take orders over the phone for delivery and collection. Accurately record the customers choices, special instructions, and coordinate it with the store
• Assist customers with modifying existing orders and making special requests and communicate changes with the stores
• Up selling and Cross selling. Identify opportunities to upsell or promote additional menu items, beverages, or services to the customer. Provide relevant information and recommendations to enhance the customers dining experience and increase sales revenue
  
  

Requirements:

• Must have a Matric
• Must be computer literate and have good phone etiquette
• Must have good written and verbal skills
• Experience in inbound calls
• Experience in a call Centre environment or similar role
  
  

Apply