Call Centre Agent

University of Fort Hare; Cape Town; On-site; ZAR 19 000 - 20 000; Full time

Job summary

A leading global provider in claims management is seeking dedicated Customer Service Advisors in Cape Town. This role involves supporting customers during their claims process while handling emergencies and managing property damage claims. Ideal candidates have a minimum of 2 years in customer service, possess excellent communication skills, and can remain calm under pressure. Flexible shifts are available with a focus on work-life balance, emphasizing career growth within the insurance sector.

Qualifications

• Minimum 2 years of customer service experience in an office environment.
• Excellent verbal and written communication skills in English.
• Ability to maintain professionalism under pressure.
• Empathetic listening skills.

Responsibilities

• Handle home emergency calls requiring immediate remedy.
• Manage property damage claims that may escalate.
• Provide customer support throughout the claims process.
• Communicate with policyholders, insurers, and contractors.

Skills

Customer service experience

Excellent communication skills

Professional interaction

Calm and composed approach

Strong listening skills

Job description

Overview

R 19000 - R 19634 Annually Cost To Company (Package includes R16k basic and R3634k medical aid)

Our client, a leading global provider of claims management and loss adjusting services, is seeking dedicated Customer Service Advisors to join their incident response team in Cape Town. As the first point of contact for customers at the start of their claims journey, you'll play a vital role in supporting people during stressful times. Your interactions will range from handling home emergencies requiring immediate solutions to managing substantial property damage that may develop into full insurance claims. This is an excellent opportunity for professionals looking to build or advance their career in property claims handling within the insurance sector.

Responsibilities

• Home emergency calls requiring instant remedy and coordination
• Property damage claims that may escalate to full insurance claims
• Customer support throughout the initial claims process
• Multi-stakeholder communication with policyholders, insurers, and contractors

Your role is crucial in providing reassurance and practical support to customers when they need it most.

Working Hours & Flexibility

• Full-time flexi shifts: 7-hour shifts, 5 days per week
• Core hours: Between 8am - 8pm, Monday to Sunday
• Advance notice: Shift patterns provided at least 6 weeks in advance

This flexible approach allows you to balance work with personal commitments while building a rewarding career.

Essential Skills & Experience

• Customer service experience in an office environment - min 2 years
• Excellent communication skills – both verbal and written in English
• Ability to interact professionally with policyholders, insurers, contractors, and various stakeholders
• Calm and composed approach to handling customers in stressful situations
• Strong listening skills and empathy

Please note that only shortlisted candidates will be contacted