Call Center Collections Agent

Mass Markets; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading BPO company seeks a motivated Collections Agent in Cape Town to manage overdue customer accounts and negotiate payment arrangements. Applicants should have at least 6 months of collections experience and a Matric Certificate. Join a team committed to excellence and innovation. Apply today!

Benefits

Annual Leave

Health Benefits

Career Growth

Paid Training

Positive Work Environment

Qualifications

• Must be at least 18 years of age.
• A clear criminal record is required.
• Minimum of 6 months’ experience in collections or related customer service role.

Responsibilities

• Contact customers with overdue accounts via phone or email.
• Negotiate and establish payment plans.
• Monitor and follow up on payment arrangements.

Skills

Exceptional communication

Negotiation

Conflict resolution

Customer service

Education

Matric Certificate

Job description

Overview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a motivated and customer-focused Collections Agent to support a leading global provider of media, technology, and connectivity services. The client delivers a wide range of entertainment and internet solutions to residential and commercial customers across markets. In this role, you will be responsible for managing overdue customer accounts, initiating contact to resolve outstanding balances, and negotiating payment arrangements. You’ll play a vital role in maintaining financial performance while ensuring a respectful and compliant approach to collections in line with industry regulations.

Start Dates: 20th October 2025 | 24th November 2025

This position requires working hours aligned with the United States, ensuring seamless communication and collaboration across teams and stakeholders within this time zone.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Compensation Commensurate

Responsibilities

• Contact customers with overdue accounts via phone, email, or other communication channels.
• Negotiate and establish payment plans that align with company policies and customer capabilities.
• Monitor and follow up on payment arrangements to ensure timely resolution.
• Maintain accurate records of customer interactions, payment agreements, and account status.
• Collaborate with internal departments to resolve billing discrepancies and escalate complex cases.
• Ensure compliance with federal, state, and local collection laws and regulations.
• Provide exceptional customer service while maintaining a firm but respectful approach.
• Meet or exceed monthly collection targets and performance metrics.

Qualifications

• Must be at least 18 years of age.
• A valid Matric Certificate.
• A clear criminal record is required.
• Minimum of 6 months’ experience in collections, billing, or a related customer service role.
• Solid understanding of billing systems and collection procedures.
• Exceptional communication and interpersonal skills.
• Ability to manage challenging customer interactions with empathy, patience, and professionalism.
• Comfortable working with computer systems and collection software.
• Typing speed of 45+ words per minute with high accuracy.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Proven negotiation and problem-solving capabilities.
• Results-driven with a strong focus on meeting performance targets.
• Skilled in evaluating and resolving customer issues effectively.
• Conflict resolution and critical thinking aptitude.
• Customer-centric mindset with a responsive and conscientious approach.
• Ability to multitask, stay focused, and manage time independently.
• Adaptability to thrive in a dynamic, fast-paced environment.
• Strong team collaboration and relationship-building skills.
• Dependable and punctual with a commitment to consistent attendance.

Compensation & Benefits

What You Can Expect from MCI: We offer compensation and benefits packages designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

• Annual Leave: Earn paid time off to rest, recharge, or attend to personal matters.
• Health Benefits: After probation, employees qualify for Medical Insurance covering general practitioners, chronic medication, basic dental and optical care, and emergency services.
• Career Growth: Internal promotions and clear pathways for advancement across departments.
• Paid Training: Gain valuable skills and knowledge while earning a salary.
• Positive Work Environment: Collaborative, team-oriented culture that values engagement and support.
• Casual Dress Code: Relaxed dress policy.

Compensation & Benefits that Fit Your Life MCI tailors offerings to fit the needs of our diverse team across subsidiaries and locations. Specific benefits may vary by geography, but the core commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will regularly operate a computer and other office equipment. Occasional movement within the office may be required, including reaching, lifting up to forty (40) pounds.

Conditions of Employment

• All MCI Locations: Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request by a qualified applicant or employee with a disability, unless such accommodations would cause undue hardship. For needs, please contact Human Resources.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. We do not discriminate based on age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex, or any other characteristic protected by law. MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, and discipline. MCI also provides reasonable accommodations to qualified employees with protected disabilities where required by law.

About MCI (Parent Company)

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI offers BPO, staff augmentation, contact center services, and IT Services, with a broad portfolio and multiple brands. This description provides a general overview and is not exhaustive. The employer may revise this job description at any time. This job description does not constitute an employment contract, and either party may terminate employment at any time for any reason.