Business Systems & Integration Analyst

Toys R Us and Babies R Us South Africa; KwaZulu-Natal; On-site; ZAR 300 000 - 400 000; Full time

Job summary

An established international toy retailer is looking for a Business Systems & Integration Analyst in South Africa, KwaZulu-Natal. This role involves documenting IT systems, developing reports, and automating processes with tools like Power BI and PowerApps. The ideal candidate will have a degree in Computer Science or Information Systems and 0–2 years' experience in IT. Strong analytical and communication skills are essential, along with a willingness to travel for support and training. Join us in enhancing customer satisfaction and store performance.

Qualifications

• Degree/diploma in Computer Science, Information Systems, or related field.
• 0–2 years’ experience in IT, development, or business systems (internships considered).
• Strong analytical skills with exposure to SQL, Excel, and BI tools.

Responsibilities

• Map and maintain IT systems and processes.
• Develop dashboards/reports.
• Build workflows and applications.

Skills

Strong analytical skills

Exposure to SQL

Exposure to Excel

Interest in automation

Interpersonal skills

Communication skills

Education

Degree/diploma in Computer Science or Information Systems

Tools

Power BI

Qlik Sense

PowerApps

PowerAutomate

Job description

Introduction

Welcome to the Toys R Us world of awwwesome, where we want your little ones imaginations to run free!

Toys R Us and Babies R Us are well established international brands.

Commonly referred to as the “World’s Greatest Toy Stores”, Toys R Us SA currently boasts 50+ physical stores, two of which are located in Namibia, Botswana and Zambia, as well as an ALL NEW AWWWESOME online store.

The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complimented by great value! Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?

Role Purpose

The Business Systems & Integration Analyst supports IT and business operations through system documentation, requirements gathering, reporting, automation, and integrations. This role is designed to grow into a senior position, supporting digital transformation, data-driven decision making, and system integration across the enterprise.

Key Responsibilities

• Documentation & Analysis – Map and maintain IT systems and processes in ITGlue and SharePoint.
• Reporting & BI – Develop dashboards/reports in Qlik Sense and Power BI.
• Automation & Applications – Build workflows and apps in PowerApps and PowerAutomate; assist with SharePoint customization.
• Integrations & Development – Support ERP (Retail Directions), POS, ecommerce (Magento), ACS Payment Services, APIs, SQL queries.
• Project & Implementation Support – Rollouts, testing, training, and change management.
• Career Development – Progress towards senior responsibilities in reporting, solution design, and enterprise systems integration.
  

Support Coverage & Travel Requirements

• Standby support: Participation in a scheduled standby roster for evenings and weekends.
• Mandatory Saturdays: Two Saturdays per month (8:00am – 2:00pm, onsite) scheduled in advance by the Head of IT.
• Required to travel to stores and offices within South Africa and neighbouring countries to support implementations, integrations, and training.
• These requirements are part of the role’s standard duties and are not eligible for overtime or additional allowance.

Skills & Qualifications

• Degree/diploma in Computer Science, Information Systems, or related field.
• 0–2 years’ experience in IT, development, or business systems (internships considered).
• Strong analytical skills with exposure to SQL, Excel, and BI tools.
• Interest in automation, integrations, and enterprise systems.
• Familiarity with Microsoft 365, Power Platform, or BI tools advantageous.
• Strong interpersonal and communication skills.
• Willingness to travel regularly for store/site projects and support.