Business System Specialist

Apex Group Ltd; Cape Town; On-site; ZAR 350,000 - 550,000; Full time

Job summary

An international financial services company is seeking a dedicated individual for application support in Cape Town. The ideal candidate will have 3-5 years of experience in customer service within the financial sector, with skills in Business Intelligence tools like Power BI and Snowflake. This full-time role offers a competitive salary, a dynamic work environment, and opportunities for advancement with on-the-job training.

Benefits

Competitive salary

On the Job training

Possibility for advancement

Qualifications

• 3-5 years of experience in customer service/support desk in a financial services organization.
• Experience with databases and reporting languages like SQL and DAX.
• Good written and verbal communication skills in English.

Responsibilities

• Maintain and support the FA, CA, IA applications.
• Support and develop Allvue Accounting reports.
• Assist in client onboarding and new project implementation.

Skills

Customer service experience

Business Intelligence

SQL

Power BI

Strong analytical skills

Problem-solving skills

Tools

Power BI

Snowflake

DAX

Excel

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Job Specification

• Maintain and support the FA, CA, IA applications
• Support and develop Allvue Accounting reports
• Participate in data related projects and interfacing with third party systems
• Format report in the requested layout and file format
• Extract data from the application database (snowflake, BI Hub)
• Configure and set-up the system according to Business Requirements
• Monitor, troubleshoot and analyse issues within the System
• Assist in client on-boarding and new project implementation
• Prioritization of daily tasks based on users’ needs
• Perform other tasks as necessary to support team development
• Collaborate with teammates from across the group

Skills Required

• 3-5 years of experience in customer service / support desk in a financial services organisation
• Experience in Business Intelligence, data warehousing and reporting technologies highly appreciated – Power BI, Snowflake, SQL, Power Automation
• Experience with databases and programming/reporting languages – SQL, DAX, PowerQuery, Power BI Report Builder
• Standard skills of Excel
• Accounting / Fund Admin knowledge a plus
• Good written and verbal communications skills (English)
• Proactive and eager to learn
• Performance and process driven mindset
• Highly motivated with ability to multitask
• Strong analytical and problem-solving skills
• Prior experience in support Allvue products would be considered a strong asset

What you will get in return:

• A genuinely unique opportunity to be part of an expanding large global business
• A positive and dynamic work environment
• Competitive salary and additional benefits
• Possibility for advancement
• On the Job training
• Full time role

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.