Business Support Specialist

SAP SE; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A global tech company in Sandton seeks a Business Support Specialist to enhance operations and support various teams. The ideal candidate will have over 5 years in IT services and a relevant degree. Key responsibilities include relationship management and performance analysis. Work includes operational cadence execution. The company offers a culture of inclusion and career growth.

Benefits

Constant learning opportunities

Great benefits

Flexible working models

Qualifications

• 5+ years experience in IT Services industries, ideally in controlling or project management.
• Ability to deliver an operations service to business stakeholders.
• Experience in a matrix, fast moving and changing business environment.

Responsibilities

• Develop trusted advisor relationships with various teams.
• Contribute to the rollout of tools and processes.
• Provide insightful analysis for performance improvement.

Skills

Communication

Presentation

Influencing Skills

Analytical Thinking

Education

Final degree in business administration, finance, accounting, economics, mathematics, computer sciences

Job description

Overview

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Business Support Specialist

What you’ll build

In this role, you\'ll:

• Develop trusted advisor relationship with the MU Services Sales, Delivery, Cloud Post Sales and leadership team
• Contribute to the roll out of the Tools and Process in the MU CS&D Business in alignment with the Global methodology
• Support the achievement of the CS&D business KPI’s (Revenue, Contribution, Headcount, Utilization, Backlog accuracy and leakage, Project profitability, Adoption, Consumption & Churn)
• Provide insightful deep dive analysis of areas for performance improvement
• Ensure all forecasting and business planning deadlines are achieved
• Interact as intermediary in the forecasting process between Business Management and Controlling, keeping an overview on entire forecasting process.
• Follow up on entire closing process going from Latest Estimates to monitoring they monthly closing process in a proactive way
• Be trusted advisor for the Market Unit Cloud Success Services Head allowing him/her to make fact-based decision and reach perfect business predictability and drive.
• Support business execution and performance through implementation of the CVJ, managing and driving core operational processes
• Execute the CS&D operational cadence to ensure a strong tracking discipline in all areas but especially on Delivery (utilization, headcount, bench, Backlog, Project, revenue from pipeline etc.), Sales (pipeline hygiene, pipeline KPIs, coverage analysis, sales GTM, deal execution) & Cloud Post Sales (Adoption, Consumption, Churn/Renewals)
• Drive data quality and completeness in core systems

What you bring

• Final degree (e.g. business administration, finance, accounting, economics, mathematics, computer sciences) or equivalent work experience
• 5+ years minimum experience in the IT Services industries, ideally in controlling or project management
• Proven ability to deliver an operations service to business stakeholders
• Works effectively in a matrix, fast moving and continually changing business environment
• Ability to proactively challenge business leaders in supportive way to improve performance
• A high level of communication, presentation and influencing skills
• Demonstrates a thorough knowledge of the consulting & cloud business model in a software environment

Where you belong

• Culture: Respectful, inclusive working environment
• Team: Friendly, collaborative, and diverse
• Who Thrives: Curious, adaptable, team-oriented individuals
• Collaboration Style: Open, cross-functional, and transparent
• Growth: Clear development paths, mentorship, and real ownership opportunities
• What’s Special: Values-driven, people-first, and impact-focused

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail].

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435672 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 435672

Posted Date: Sep 10, 2025

Work Area: Consulting and Professional Services

Employment Type: Regular Full Time

Expected Travel: 0 - 10%

Location:

Woodmead, ZA, 2148

Job Segment: Cloud, ERP, Compliance, Project Manager, Business Manager, Technology, Legal, Management