Business Analyst

X, bigly labs; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A healthcare innovation hub in Pretoria seeks a Business Analyst to own requirements gathering and facilitate workshops. The role requires 2-5 years of experience and a Bachelor’s degree in Business or a related field. Responsibilities include producing detailed requirements, refining backlogs, and analyzing user data to drive product decisions. Ideal candidates will be proficient in tools like Jira and MS Office and possess strong communication and leadership skills in a dynamic healthcare setting.

Qualifications

• 2 – 5 years of business analysis experience.
• Experience facilitating workshops and documenting requirements.
• Proficiency with tools such as Jira and MS Office.

Responsibilities

• Produce detailed requirements and acceptance criteria.
• Refine and maintain backlog for alignment with business objectives.
• Analyse user and system data for insights.

Skills

Business analysis experience

Agile delivery practices

Data analysis

Leadership skills

Communication skills

Education

Bachelor’s degree in Business or related field

Tools

Jira

Confluence

MS Office suite

Job description

We are X, bigly labs, Dis-Chem’s high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences.

Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today’s technology to build breakthroughs to better health?

There’s only one question left: are you ready to make healthcare smarter, and actually mean it?

The Business Analyst will own requirements gathering and analysis for squad-level delivery. Facilitate workshops, document functional and non-functional requirements, and act as the link between business stakeholders and the squad.

What we’re looking for

• 2 – 5 years of business analysis experience.
• Bachelor’s degree in Business, Information Systems, or related field, or relevant experience.
• Experience facilitating workshops and documenting requirements.
• Strong knowledge of agile delivery practices and BA standards.
• Proficiency with tools such as Jira, Miro, Figma, Confluence, Lucidchart or equivalent.
• Proficiency with documentation and data analysis through MS Office suite or similar.
• Advantageous: Background in healthcare, financial services, or retail industries.

What you will be doing

• Produce detailed requirements and acceptance criteria so that delivery teams build features that meet business and user needs.
• Refine and maintain backlog so that development work is prioritised and aligned to business objectives.
• Capture non-functional requirements so that technical and compliance standards are addressed.
• Analyse user and system data so that trends, issues, and opportunities are visible.
• Provide evidence-based insights so that product and business decisions are informed.
• Share findings with squads so that improvements are targeted effectively.

Who you are

• Adaptability and Agility
• Leadership Skills
• Technical Skills
• Business Acumen
• Cognitive Skills
• Communication Skills
• Quality Orientation

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you’ve got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.