Branch Manager

Fidelity Services Group; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A security service company is seeking a Branch Manager for their Durban location. The role involves managing daily operations and ensuring compliance with security standards. Candidates should have at least 10 years of experience in the security industry, strong leadership capabilities, and financial management experience. Essential qualifications include a Matric certificate and Psira Grade A registration. The position offers full-time employment with significant responsibilities in operations and client relations.

Qualifications

• Minimum of 10 years experience in the security industry.
• Senior Security Management experience managing a large security workforce.
• Strong planning, leadership, and organizational skills.

Responsibilities

• Manage daily operations and ensure compliance with security requirements.
• Oversee budgets, staff training, and asset control.
• Liaise with clients and attend regular management meetings.

Skills

Sales Experience

Financial Acumen

Management Experience

Education

Matric certificate

Psira Grade A registration and accreditation

Tools

QlikView

Job description

A vacancy exists for a BRANCH MANAGER stationed in the Durban Central area. The position will report to the Regional Manager.

The overall purpose of this position is to manage the day-to-day operations and management of a large Branch to ensure that all Security Officers are posted as per contractual agreements, that all site-specific security requirements are adhered to, and that the Client's needs are efficiently and professionally met at all times.

Key Performance Areas

• Overall management of the Branch which includes the following key functions: Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLAs, etc.
• Management of Operations Managers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager: planning, organizing, leading and controlling.
• Attending to daily / weekly / monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly / monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets.
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff duty rosters and training.
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs.
• Ensuring that all operations comply with the standards and procedures required by the quality management system.
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.

Qualifications, Experience and Other Competencies Required

• Matric certificate, Psira Grade A registration and accreditation.
• At least 10 years experience in the security industry.
• Senior Security Management experience in managing a large security workforce.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management / Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / goal driven / self‑motivator / passion for the business.
• Computer literacy on Microsoft programs.
• Own reliable transport and valid Driver's Licence is required.
• No criminal record.
• Excellent track record.
• Firearm competency.

Core Competencies

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills

Required Experience

Manager

Key Skills

• Sales Experience
• Financial Acumen
• Financial Concepts
• Management Experience
• QlikView
• Serving Experience
• Retail Sales
• Banking
• Securities Law
• Product Lifecycle Management
• Mentoring
• Supervising Experience

Employment Type

Full‑Time

Experience

years

Vacancy

1