Branch Manager

Servest Careers; Durban; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A leading facilities management company in Durban is seeking a dynamic Branch Manager to join their Umhlanga Office. This role entails managing EBITDA, gross profit, and overall business growth. The ideal candidate will have a relevant Operations Management degree and at least 3 years of industry experience, showcasing strong problem-solving and communication skills. The position also includes driving the operations strategy and ensuring customer satisfaction while adhering to policies and procedures.

Qualifications

• Minimum of 3 years' experience in the industry.
• Good problem-solving skills and ability to work under pressure.
• Effective verbal and written communication skills.

Responsibilities

• Driving the Operations strategy daily.
• Strict control of margins and costs.
• Building and maintaining excellent Customer Relationships.
• Setting and maintaining quality standards.
• Manage assets, machinery and equipment.
• Develop forecasts and business plans.

Skills

Teamwork

Problem-solving

Communication

Analytical skills

Customer service

Organizational skills

Education

Relevant Operations Management Degree/National Diploma

Tools

General computer literacy

Job description

Job Context

Servest is a world class business which is innovative and a leader in the Integrated Facilities Management Industry. The company offers an innovative environment that will accelerate your development and skills, as the highest value is placed on attracting top talent to the organisation. Applications that meet the stated requirements are invited for a vacancy that exists for a dynamic and skilled Branch Manager to join the team based at our Umhlanga Office. This role reports directly to Regional Operations Manager, in the Office Services Business Unit. The Branch Manager will be responsible for the management and Control of EBITDA, gross profit, total wage cost, business growth, retention of contracts and administration for the Division. Manage human resources including recruitment, training, and coaching and performance management, Staff Welfare and Health and Safety for the branch.

Minimum Requirements

• Must possess a relevant Operations Management Degree/National Diploma:
• Minimum of 3 years' experience in the industry:
• Ability to work effectively as part of a team
• Good problem-solving skills
• Must be able to work under pressure
• General computer literacy;
• Good communication and report writing skills;
• Pay attention to detail:
• Basic knowledge of the Health and Safety Act of 1993
• Good analytical, problem solving, customer service skills
• Computer Literate:
• Must be detail oriented with excellent organisational skills
• Ability to work independently, handle multiple tasks and meet deadlines:
• Effective verbal and written communication skills

Duties & Responsibilities

• Driving the Operations strategy daily;
• Strict control of margins and costs
• Building and maintaining excellent Customer Relationships;
• Setting and maintaining quality standards:
• Manage assets, machinery and equipment
• Implement, maintain and enforce policies and procedures
• Meet goals and manage budget;
• Develop forecasts, financial objectives and business plans,
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities;
• Address customer and employee satisfaction issues promptly:
• Share knowledge with other branches on effective practices, competitive intelligence, business opportunities and needs,
• Adhere to high ethical standards, and comply with all regulations/applicable laws;
• Ability to implement, maintain and enforce policies and procedures