Branch Leader: Growth & Customer Experience

Sanlam Limited; eMalahleni; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading financial services provider in eMalahleni seeks a Branch Manager to grow the customer base and revenue. Responsibilities include developing retail strategies, leading service culture, ensuring compliance, and managing operational practices. Ideal candidates have 5+ years in the industry and experience in leadership roles focused on customer service. Competitive salary and growth opportunities offered.

Benefits

Competitive salary and performance-based incentives

Opportunities for career advancement

Supportive work environment

Ongoing training and development programs

Qualifications

• Minimum of 5 years recent industry experience, with 3 years in leadership.
• Service Management experience is essential.
• Credit and lending experience required.

Responsibilities

• Grow the customer base and revenue of the branch.
• Develop and oversee the retail branch strategy.
• Lead a service delivery culture within the branch.
• Ensure compliance, quality, and risk management.
• Monthly planning and reporting of sales and service activities.

Skills

Sales tactics and approaches

Stakeholder engagement and management

Customer service and engagement

Data and analytics

Project management

Critical thinking and problem-solving skills

Team leadership

Adaptability

Resilience

Education

Matric (Grade 12)

RE1 and RE5

120 Wealth Management credits

Tertiary qualification recognized by the FSCA

Class of Business accreditation

Job description

A leading financial services provider in eMalahleni seeks a Branch Manager to grow the customer base and revenue. Responsibilities include developing retail strategies, leading service culture, ensuring compliance, and managing operational practices. Ideal candidates have 5+ years in the industry and experience in leadership roles focused on customer service. Competitive salary and growth opportunities offered.