Boutique Hotel Operations Lead — Guest Experience & People

Tanya Serra; Cape Town; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A leading boutique hotel in Cape Town is seeking an Operations Manager to drive operational excellence and enhance the guest experience. The ideal candidate will have at least 5 years of experience in hotel operations and a strong background in HR. Responsibilities include managing front office operations, ensuring compliance with hotel policies, and leading a team in a dynamic environment. This role requires a people-first approach and excellent organizational skills.

Qualifications

• At least 5 years of experience in hotel operations.
• Strong background in HR.
• Ability to manage front office operations.

Responsibilities

• Drive operational excellence and enhance guest experience.
• Ensure compliance with hotel policies.
• Lead a team in a dynamic environment.

Skills

People-first approach

Excellent organizational skills

Job description

A leading boutique hotel in Cape Town seeks an Operations Manager to drive operational excellence and enhance the guest experience.

The ideal candidate will have at least 5 years of experience in hotel operations and a strong background in HR.

Responsibilities include managing front office operations, ensuring compliance, and leading a team in a dynamic environment.

This role requires a people-first approach and excellent organizational skills.