AVP, Operational Risk Management (ORM) Analytics (L10)

Synchrony; Remote; ZAR 800 000 - 1 000 000; Full time

Job summary

A consumer financial services company is seeking an AVP for Operational Risk Management in South Africa. This role involves analyzing complex data sets, developing reporting for ORM programs, and providing insights to mitigate risk. Candidates should have 4+ years of experience in analytics, proficiency in tools like Python and Tableau, and strong communication skills. The position offers flexibility to balance work-life integration. Join us to make an impact in risk oversight and analytics.

Benefits

Flexible work hours

Career advancement opportunities

Best-in-class employee benefits

Qualifications

• 4+ years' experience in consumer operational risk analytics or 6+ years in consumer credit/risk analytics.
• Hands-on experience with data analytics tools including Python, R, SAS, and SQL.
• Experience with Tableau or other Visual Analytics tools.

Responsibilities

• Analyse complex data sets and develop reporting for ORM programs.
• Use data to support the closure of critical projects.
• Develop and maintain management reporting and dashboards.

Skills

Data analytics

Python

R

SAS

SQL

Tableau

PowerBI

Microsoft Excel

Education

Bachelor's Degree

Master's degree in a STEM field

Tools

SPARK

Hadoop

Command line environment

Job description

Job Description

Role Title

AVP, Operational Risk Management (ORM) Analytics (L10)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid‑Sized Companies, ranked #3 among Top Rated Companies for Women, and Top‑Rated Financial Services Companies.

• We offer flexibility and choice for all employees and provide best‑in‑class employee benefits and programs that cater to work‑life integration and overall well‑being.

• We provide career advancement and upskilling opportunities, focusing on advancing diverse talent to take up leadership roles.

Organizational Overview

Synchrony’s Risk Team provides independent oversight of Synchrony’s risk‑taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk‑appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony’s Second Line of Defense.

Overall, the Risk Team oversees and manages Risk Programs to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and comply with related overall risk, risk testing policies, standards, procedures, as regulations. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk, and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges.

Role Summary/Purpose

The AVP, Operational Risk Management ORM Analytics, will be responsible for growing and executing the adoption of new monitoring and reporting of Operational Risk Management programs and RCSA. This individual will work directly with stakeholders from ORM to design and build analytical tools and techniques that will help the Risk organization proactively quantify risks and monitor them on an automated basis. Furthermore, this individual will be a key partner to ORM leadership, providing data‑driven insights to mitigate risk and articulate risk profiles. This role will report directly to the VP, Operational Risk Programs and Assessments.

Key Responsibilities

• Analyse complex data sets from a variety of data sources, and develop reporting and monitoring to support ORM programs and RCSA

• Use data and analytics to help support the closure of critical, time‑sensitive projects such as regulatory requests and matters requiring attention (MRA)

• Partner with the Risk Analytics Team on optimal, efficient, and quick analytical solutions to business problems

• Develop and maintain consistent management reporting and dashboards to inform second line of defence 2LOD of risk profile and trends

• Develop, present, and explain the value and vision of proposed solutions to ORM leaders and stakeholders

• Ability to deliver executive messaging to support committee and other reporting needs

• Performs special projects regarding ORM activities which may require research and analysis, including presentation to ORM leadership

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge

• Bachelor’s Degree and 4+ years’ experience in a consumer operational risk analytics role; or in lieu of Bachelor’s degree, 6+ years’ experience in consumer credit/risk analytics role

• 4+ years’ hands‑on experience with one or more data analytics tools including Python, R, SAS, and SQL, SPARK and Hadoop

• Experience with Tableau or other Visual Analytics tool such as PowerBI or SAS VIYA

• Strong written and oral communication skills.

• Proven ability to deliver Analytical solutions for Business problems.

• Intermediate in Microsoft Excel

Desired Skills/Knowledge

• Bachelor’s Degree in a STEM related or Business field.

• MBA or Master’s degree in a STEM field.

• Demonstrated ability to manage multiple projects, organize workflow and timelines.

• Experience in automation in command line environment, or SAS or Python

• Experience working with data related to Operational Risk Oversight

• Working knowledge and experience with GenAI in workspace

• Elevated aptitude in deciphering and interpreting analytical documentation and criteria and the ability to translate that into independently created logic.

• Experience working alongside and in unison with multi location teams

• Strong oral and written communication skills with impact and influence

• Effective and collaborative across teams and functions.

Eligibility Criteria

4+ years of relevant experience in analytics with bachelor's degree. Or else 6+ years of analytics experience in lieu of a degree.

Work Timings

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose from. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

For Internal Applicants

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L8+ can only apply for this opportunity.

Job Family Group

Risk Management