Automotive Customer Care Specialist - Escalations & CSI

Select Motor Recruitment; Randburg; On-site; ZAR 240 000 - 360 000; Full time

Job summary

A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong communication, conflict resolution skills, and proficiency in CRM systems are essential. Applications must be submitted by January 28, 2026.

Qualifications

• Minimum 3 years experience in a customer care, call centre, or customer experience role.
• Automotive OEM experience.
• Motor Industry experience ESSENTIAL.

Responsibilities

• Manage customer enquiries, concerns, and complaints across multiple channels.
• Liaise with dealership teams to investigate and resolve customer cases.
• Monitor Customer Satisfaction Index (CSI) and Net Promoter Score (NPS).
• Ensure compliance with Consumer Protection Act (CPA) and OEM policies.

Skills

Excellent verbal and written communication skills

Strong conflict resolution and problem-solving ability

High emotional intelligence and customer-centric mindset

Ability to manage multiple cases simultaneously

Strong attention to detail and documentation accuracy

Proficiency in CRM and case management systems

Education

Diploma in Customer Service, Communications, or a related field

Job description

A prominent recruitment agency is seeking a Customer Care Specialist in Randburg, South Africa. The role focuses on managing customer enquiries and complaints while ensuring compliance with industry standards. Ideal candidates will have a diploma in Customer Service and at least three years of experience in a customer care environment, particularly within the automotive sector. Strong communication, conflict resolution skills, and proficiency in CRM systems are essential. Applications must be submitted by January 28, 2026.