Assistant Store Manager

Cash Crusaders; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Johannesburg is seeking an experienced Assistant Manager to drive store performance, ensure exceptional customer experiences, and foster staff development. The ideal candidate will have proven retail management experience, strong leadership skills, and a passion for customer service. This role involves working retail hours, including weekends and public holidays, and adherence to company policies and procedures is essential.

Qualifications

• Proven retail management experience required.
• Strong leadership and people management skills essential.
• Excellent communication and organizational skills necessary.
• Target and results-oriented mindset needed.
• Passion for customer service and retail excellence important.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.
• Ensure strict adherence to company policies and procedures.
• Oversee daily administrative duties including cash-ups and stock management.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service orientation

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an AssistantStoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays