Assistant Store Manager

Cash Crusaders; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Johannesburg seeks an Assistant Manager to drive store performance, oversee inventory management, and ensure optimal customer service. The ideal candidate will have proven retail management experience and strong leadership skills, fostering a positive work environment while motivating staff. This role requires achieving sales targets and upholding exceptional customer experiences, necessitating excellent communication and organizational capabilities. Working hours include weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and ensure effective stock management.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.

Skills

Retail management experience

Strong leadership skills

Excellent communication skills

Organisational skills

Customer service focus

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an AssistantStoreManager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays