Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Johannesburg is seeking a dynamic Assistant Store Manager who thrives in a high-performance environment. This role involves operational management and ensuring exceptional customer experiences while driving store performance. The ideal candidate will possess proven retail management experience, strong leadership skills, and a passion for customer service. The role requires grocery retail hours, including weekends and holidays.

Qualifications

• Proven retail management experience is essential.
• Strong leadership and team management skills are required.
• Excellent communication and organisational abilities necessary.
• Must possess a target-oriented mindset.
• Passion for delivering exceptional customer service is desired.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Oversee inventory controls and ensure effective stock management.
• Ensure exceptional customer experiences that exceed expectations.
• Train and develop staff to reach their full potential.
• Ensure strict adherence to company policies and procedures.

Skills

Proven retail management experience

Strong leadership skills

Excellent communication

Organisational skills

Target and results-oriented mindset

Passion for customer service

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays