Assistant Store Manager

Cash Crusaders; Mthatha; On-site; ZAR 200,000 - 250,000; Full time

Job summary

A leading retail company in Mthatha is seeking an experienced Assistant Store Manager to drive store performance and ensure exceptional customer service. The ideal candidate will possess strong leadership skills and a passion for developing team potential in a dynamic retail environment. Responsibilities include inventory management, staff training, and adherence to company policies.

Qualifications

• Proven retail management experience is essential.
• Strong leadership and people management skills are required.
• Excellent communication and organizational skills are necessary.
• Target and results-oriented mindset is important.
• Passion for customer service and retail excellence is crucial.

Responsibilities

• Drive store performance to achieve sales targets.
• Maximize income through effective promotion.
• Ensure exceptional customer experiences.
• Train and motivate staff.
• Ensure compliance with company policies.

Skills

Retail management experience

Leadership skills

Communication skills

Organizational skills

Customer service

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays