Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is seeking an Assistant Store Manager to drive operational excellence and team development. The role encompasses managing store performance, enhancing customer service, and fostering a positive team environment. Ideal candidates will have proven retail management experience and strong leadership abilities. This position requires a passion for retail and a commitment to achieve targets while maintaining high customer satisfaction standards.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion.
• Ensure consistent implementation of merchandising standards.
• Attract and retain a strong customer base.
• Oversee inventory controls and stock management.
• Ensure exceptional customer experiences.
• Lead by example in reinforcing a customer-first culture.
• Train, develop, and motivate staff.
• Manage performance consistently and fairly.
• Ensure strict adherence to company policies.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Target-oriented mindset

Customer service passion

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

• Operational Management
  • Drive store performance to achieve and exceed sales targets.
  • Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
  • Ensure consistent implementation of merchandising and marketing standards.
  • Attract and retain a strong and loyal customer base.
• Inventory Management
  • Oversee inventory controls and ensure effective stock management.
  • Monitor store performance in line with stock availability and customer demand.
• Customer Service
  • Ensure exceptional customer experiences that exceed expectations.
  • Review and act on Mystery Shopper reports and customer feedback.
  • Resolve product and service-related complaints quickly and effectively.
  • Lead by example in reinforcing a customer-first culture among staff.
• People Management
  • Train, develop and motivate staff to reach full potential.
  • Plan for succession and promote internal growth.
  • Manage performance consistently and fairly.
  • Foster a positive, engaging and productive working environment.
• Administration & Compliance
  • Ensure strict adherence to company policies, systems, and procedures.
  • Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We're Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays.