Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Bloemfontein; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading retail company is seeking a dynamic Store Manager for their Bloemfontein location. The successful candidate will oversee operations, focusing on sales maximization, customer service, and team management. This role demands a proactive leader with strong organizational skills to drive store performance and enhance customer satisfaction.

Qualifications

• Proactive leader with excellent organizational and interpersonal skills.
• Experience in retail management and customer service.
• Ability to train and develop staff.

Responsibilities

• Maximise income streams and implement merchandising standards.
• Ensure customer satisfaction and manage complaints effectively.
• Facilitate employee training and manage performance.

Skills

Leadership

Customer Service

Organizational Skills

Inventory Management

Job description

Store Manager - Bloemfontein, South Africa

We are seeking a dynamic Store Manager to oversee operations in Bloemfontein. The successful candidate will be responsible for the following key areas:

1. Sales and Income Maximization
   • Maximise income streams for the store, including add-ons and gross profit (GP)
   • Ensure effective implementation of merchandising standards
   • Implement marketing initiatives effectively
   • Attract and retain a loyal customer base
2. Inventory Management
   • Ensure store sales objectives are met
3. Customer Service
   • Exceed customer expectations
   • Review mystery shopper reports
   • Address product and retail complaints promptly
   • Foster a service-oriented culture among staff to enhance customer satisfaction
4. People Management
   • Facilitate employee training and development to ensure competency
   • Implement succession planning
   • Maintain effective performance management
   • Manage employee relations and satisfaction
5. Administration
   • Ensure adherence to company policies, procedures, and system requirements
   • Manage cash-ups, alarm checks, and maintain admin files

This role requires a proactive leader with excellent organizational and interpersonal skills. Apply now to join our team in Bloemfontein.