Appointment Coordinator (Admin & Customer Support) Remote

The Legends Agency; Cape Town; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading appointment coordination firm is seeking a friendly and professional Appointment Coordinator to manage inbound leads and schedule appointments. The ideal candidate will possess excellent communication skills, be highly organized, and thrive in a remote working environment. This role requires no advanced technical skills but demands a personable touch to engage clients effectively.

Qualifications

• Friendly and engaging personality with a professional phone manner.
• English as a first language with excellent spoken and written communication skills.
• Highly organized and reliable, able to manage appointments independently.

Responsibilities

• Respond to inbound leads and schedule appointments efficiently.
• Book appointments directly into our CRM for the Sales Manager.
• Follow up on calls to confirm details and ensure smooth scheduling.

Skills

Excellent communication skills

Professional phone manner

Organizational skills

Independent work

CRM experience

Tools

iMove CRM

Job description

Appointment Coordinator (Admin & Customer Support) Remote

Cape Town, Western Cape, South Africa

Job Openings Appointment Coordinator (Admin & Customer Support) Remote

About the job Appointment Coordinator (Admin & Customer Support) Remote

Appointment Coordinator (Admin & Customer Support) Remote

Job Location: Remote

Working Hours: Flexible (Generally 8 AM 4 PM OR 9 AM 5 PM)

Reports to: CEO & Sales Manager

About the Role

We are looking for a professional, friendly, and well-spoken Appointment Coordinator to join our team. This role involves responding to inbound leads and scheduling appointments no sales or quote generation is required. The ideal candidate will have a warm and engaging personality, excellent communication skills, and the ability to represent our company professionally over the phone.

Key Responsibilities

• Respond to inbound leads and schedule appointments efficiently.
• Book appointments directly into our CRM (iMove) for the Sales Manager (training provided).
• Follow up on calls through our CRM system to confirm details and ensure smooth scheduling.
• Maintain clear and effective communication with the team.
• Provide a professional and friendly experience to potential clients.

What Were Looking For

• A friendly and engaging personality with a professional phone manner.
• English as a first language with excellent spoken and written communication skills.
• Highly organized and reliable, able to manage appointments independently.
• CRM experience is a plus but not required (training provided).
• An independent worker who takes initiative and maintains professionalism.
• Previous UK calling experience is beneficial but not essential.

This role does not require advanced technical skills but demands the right personality. We are looking for someone who is dedicated, hardworking, and personable. If you are confident on the phone and can build rapport effortlessly, we encourage you to apply.