Animal-Loving CX Team Lead: Coaching & Service Excellence

Galaxy Outsourcing Limited; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing firm in South Africa is looking for a Customer Experience (CX) Team Lead to enhance support for clients. The ideal candidate will lead a dedicated team, implementing innovative service strategies, while driving excellence and ensuring operational efficiency. Key responsibilities include managing daily operations, developing training programs, and resolving customer issues effectively. Applicants should have proven leadership experience, excellent interpersonal skills, and a strong commitment to outstanding customer service. This role offers a chance to shape team culture and customer satisfaction.

Qualifications

• Demonstrated ability to lead and develop high-performing teams.
• Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Strong commitment to delivering outstanding customer service.

Responsibilities

• Lead a dynamic team, fostering a culture of continuous improvement.
• Oversee daily operations ensuring efficiency in meeting service level agreements.
• Develop comprehensive training programs to advance team skills and knowledge.
• Handle customer issues with empathy and professionalism.

Skills

Leadership

Interpersonal Skills

Problem-Solving

Collaboration

Adaptability

Customer-Centric

Job description

A leading outsourcing firm in South Africa is looking for a Customer Experience (CX) Team Lead to enhance support for clients. The ideal candidate will lead a dedicated team, implementing innovative service strategies, while driving excellence and ensuring operational efficiency. Key responsibilities include managing daily operations, developing training programs, and resolving customer issues effectively. Applicants should have proven leadership experience, excellent interpersonal skills, and a strong commitment to outstanding customer service. This role offers a chance to shape team culture and customer satisfaction.