Alarm Center Agent - 12h Rotating Shifts, Customer Care

PowerFleet Inc.; Midrand; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A leading SaaS provider for asset management seeks to enhance its customer experience in Gauteng, South Africa. The successful candidate will monitor and respond to alarms while managing customer interactions effectively. Key responsibilities include ensuring compliance with Service Level Agreements and providing quality support to customers. Applicants should have strong communication skills and be proficient in Microsoft Office. A Matric qualification is essential, with a willingness to work variable shifts.

Qualifications

• Excellent verbal and written communication skills to interact effectively.
• Strong computer proficiency, especially in Microsoft Office.
• Ability to manage tasks under pressure with a positive attitude.

Responsibilities

• Monitor and respond to alarms via Mix Control.
• Ensure adherence to Service Level Agreements (SLAs).
• Provide support as the main customer contact.

Skills

Excellent verbal and written communication skills

Strong computer proficiency

Ability to work effectively under pressure

Customer-focused attitude

Education

Matric qualification

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

A leading SaaS provider for asset management seeks to enhance its customer experience in Gauteng, South Africa. The successful candidate will monitor and respond to alarms while managing customer interactions effectively. Key responsibilities include ensuring compliance with Service Level Agreements and providing quality support to customers. Applicants should have strong communication skills and be proficient in Microsoft Office. A Matric qualification is essential, with a willingness to work variable shifts.