Agent Client Service

Absa Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading bank in South Africa seeks a dedicated individual to join their Cape Town branch. The role involves meeting sales targets, ensuring customer satisfaction, and maintaining confidentiality of client information. Candidates should have a Further Education and Training Certificate in Business, Commerce, or Management Studies. This position offers a chance to be part of a dynamic team focused on delivering quality service and achieving business objectives.

Qualifications

• Experience in sales with a minimum of six sales per day.
• Ability to work with leads from a sales CRM.
• Knowledge of FAIS regulations and applicable qualifications.

Responsibilities

• Deliver knowledge work to meet operational objectives.
• Achieve a strike rate of 70% on sales leads.
• Provide excellent customer service and maintain client confidentiality.

Skills

Sales efficiency

Customer service excellence

Confidentiality

Regulatory compliance

Education

Further Education and Training Certificate: Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Deliver day-to-day knowledge work, in order to execute predefined objectives as per agreed standard operating procedures (SOPs).

Job Description

Job description

Sales and Target: To actively work the leads from Siebel and be efficient, ensuring that we achieve a strike rate of 70% and responsible for achieving a minimum of six sales per day and this number can increase as and when business requires.
Customer Experience: To provide service excellence and achieve customer satisfaction.
Quality of work produced: Maintaining and treating clients information in a confidential manner.
FAIS Fit and Proper Requirements Applicable to this Role (Advice and Intermediary Service): FSCA-Approved Qualification Regulatory Exam for Representatives (RE5) Experience As Per the FAIS Act Product Specific Training once Onboarded Class Of Business Training Continuous Professional Development Attest To Honesty, Integrity, and Good Standing

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised