Agent Call Center

Premier FMCG (Pty) Ltd; Mthatha; On-site; ZAR 80,000 - 120,000; Full time

Job summary

A food and beverage manufacturing company in Mthatha seeks a dedicated individual for an entry-level position in their Call Centre. Responsibilities include processing orders, ensuring accurate pricing, and effective communication with customers and internal departments. The ideal candidate has a Grade 12 certificate and proficient skills in Microsoft Office. Previous experience in a call center is advantageous.

Qualifications

• Strong computer skills with fast processing capabilities.
• Experience in FMCG sales environment for at least 1 year.
• Experience in call centers or sales administration preferred.

Responsibilities

• Process orders as per customer information.
• Ensure correct pricing on orders.
• Resolve or escalate queries, complaints, and concerns.

Skills

Computer literacy

Communication skills (written and verbal)

Problem solving

Numerical ability

Teamwork

Education

Grade 12 (matric) certificate or equivalent

Tools

Ms Office (Excel and Word)

Job description

Overview

To contribute to the performance of the Call Centre through accurate order taking and monitoring, customer liaison and communication with internal functional departments.

Responsibilities

• Processing of orders according to the information received from customers
• Ensure pricing on captured orders are correct
• Ensure queries, complaints, concerns resolved or escalated as per procedure
• Ensure daily filing is done according to departmental requirements
• Ensure that all reports are completed and communicated
• Workflows completed as per system requirements
• Ensure that clients’ needs are met according to their expectations
• Computer literacy - strong computer skills - fast processing
• Liaising with internal and external customers
• Distribution and Order Maintenance on Order Action on a daily basis

Qualification Requirements

• Grade 12 (matric) certificate or equivalent
• Competent in Ms Office, e.g., Excel and Word

Experience Requirements

• At least 1-year experience in FMCG sales environment
• At least 1-year experience in the field of sales administration, executions or call centers
• Previous Call Centre experience will be advantageous

Key Outputs

• Business procedures, rules and processes
• In house systems
• Product and portfolio
• Assertiveness
• Communication skills (written and verbal)
• Numerical ability
• Problem solving
• Innovation
• Teamwork
• Accountability
• Sense of urgency
• Respect
• Computer literacy - strong computer skills - fast processing

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Food and Beverage Manufacturing