African Safari Expert - FITs & B2C experience

SATSA; Cape Town; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A leading travel organization in Cape Town is seeking an African Safari Expert to manage direct safari package sales. The role requires a tertiary qualification in Travel and Tourism, with over 5 years’ experience in the tourism industry, specifically in African safaris. The ideal candidate should possess excellent communication skills, exceptional interpersonal abilities, and a positive attitude towards achieving sales targets. This position offers a hybrid work model and competitive commission on sales.

Qualifications

• 5+ years’ experience in the tourism industry specifically selling African safaris.
• 5+ years of experience in a sales environment dealing with direct consumers.
• Strong knowledge of African destinations, logistics, and properties.

Responsibilities

• Manage the entire client interaction from enquiry to post travel.
• Preparing exceptional quotations and itineraries matching clients’ expectations and budget.
• Providing top-level customer support at all stages.

Skills

Excellent written and verbal communication skills

Superior interpersonal and organization skills

Driven sales and customer service skills

Ability to meet deadlines and work under pressure

High degree of perseverance and attention to detail

Education

Tertiary qualification in Travel and Tourism

Tools

Tour plan

Travelyst

CRM

Google workspace

Job description

African Safari Expert - FITs & B2C Experience

Location: Cape Town, Western Cape (Northern Suburbs, CPT – Hybrid/ Remote). Candidates outside of CPT will be considered.

Job Type: Full Time

Posted: 1 year ago

Salary: Highly negotiable on experience + Monthly Commission + Benefits

The ideal candidate will have a proven track record of achieving monthly targets and conversion rates, achieving high service levels, and acquiring and maintaining client and supplier relationships. A positive, can‑do attitude.

Requirements

• Tertiary qualification in Travel and Tourism
• FITs & B2C Safari Sales experience (Direct Safari package sales to the consumer/clients) – Essential (More inbound than outbound experience would be preferred)
• Tour plan, Travelyst, CRM, Google workspace
• Strong knowledge of African destinations, logistics and properties – Experience in Southern and Eastern Africa Safari and a bit of Indian Ocean Islands.
• 5+ years’ experience in the tourism industry specifically selling African safaris.
• 5+ experience in a sales environment dealing with direct consumers.

Skills, Knowledge & Attributes

• Excellent written and verbal communication skills.
• Superior interpersonal and organisation skills
• Ability to meet deadlines, accept challenges and work under pressure.
• Driven sales and customer service skills
• Capable of self‑management & self‑actualization
• Highly flexible with ability to work in a fast‑paced and dynamic environment.
• Diligent, high degree of perseverance and attention to detail

Responsibilities

• Manage the entire client interaction from enquiry to post travel.
• Sharing your first‑hand knowledge of African destinations with potential clients.
• Preparing exceptional quotations and itineraries matching clients’ expectations and budget.
• Managing the entire booking process with a high level of attention to detail.
• Invoicing and collecting client payments.
• Ensuring all travel documents are accurate and of the highest standard.
• Providing top‑level customer support at all stages – before, during and after travel.
• Meeting all monthly sales targets.
• Going the extra mile to ensure exceptional customer service and a wow factor to all our clients.
• Manage all internal systems and procedures efficiently and effectively.

How to Apply

Please email your CV & Qualification to [e-mail]