Africa Regional 24/7 Control Room Coordinator

Crisis24 Group; Cape Town; On-site; ZAR 300 000 - 450 000; Full time

Job summary

A global security firm in Cape Town is looking for a Regional Control Room Operations Coordinator. This role involves real-time monitoring of systems and communications, responding to incidents, and ensuring effective operational support. Candidates should possess strong communication skills and be able to work under pressure. Experience in emergency responses or similar environments is preferred. The position requires shift work, including nights and weekends, and offers comprehensive training on company systems.

Qualifications

• Strong communication skills (verbal and written).
• Attention to detail and ability to follow structured procedures.
• Empathy and a client-service orientation.
• Experience in control room or security operations.
• Ability to work shifts including nights and weekends.

Responsibilities

• Monitor client journeys and respond to inbound communications.
• Ensure daily recon with vendors and support incident reports.
• Log case information accurately using GardaWorld’s systems.
• Participate in a rotating shift schedule including nights.
• Ensure prompt responses to incidents and timely communication.

Skills

Strong communication skills

Attention to detail

Ability to perform under pressure

Client-service orientation

Team player

Proactive approach to security

Proficiency with digital monitoring systems

Fluency in English

Tools

Digital monitoring systems

Job description

A global security firm in Cape Town is looking for a Regional Control Room Operations Coordinator. This role involves real-time monitoring of systems and communications, responding to incidents, and ensuring effective operational support. Candidates should possess strong communication skills and be able to work under pressure. Experience in emergency responses or similar environments is preferred. The position requires shift work, including nights and weekends, and offers comprehensive training on company systems.