Admissions Clerk

Pty; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A healthcare facility in Johannesburg is seeking an Admissions Clerk to enhance patient services. The role requires greeting and assisting patients, managing admission processes, and ensuring effective administration in a busy environment. Candidates should possess Grade 12 and ideally have prior receptionist or administrative experience, along with communication and computer skills. This position contributes significantly to maintaining high-quality patient care within the hospital setting.

Qualifications

• Matriculated with Grade 12 qualification.
• Experience as a receptionist or in general administration.
• Ability to manage a busy environment effectively.

Responsibilities

• Welcome and direct patients appropriately.
• Handle customer complaints professionally.
• Perform general administration duties for patient admission.
• Manage accuracy during the admission process.
• Assist patients with completion of admission forms.

Skills

Customer Service

Communication skills

Basic Math

Cashiering

Computer Skills

Education

Grade 12

Tools

Microsoft Office (Excel, Word)

Job description

Function

Patient services

Facility

Life Flora Hospital

Position

Admissions Clerk

Introduction

A vacancy exists for an Admissions Clerk. We are seeking a professional and experienced Receptionist to join our hospital team. The ideal candidate will bring a mature, calm and confident approach to handling a busy environment at Life Flora Hospital reporting to Sonja Rossouw Admission Supervisor. The successful candidate will contribute towards the optimal functioning of patient services by enabling smooth running and support in delivering quality patient care.

Critical Outputs

• Greeting, welcoming, directing and announcing patients appropriately and professionally.
• Be willing to listen, help and take action for all customer complaints.
• Perform general administration duties involved in the admission of patients.
• Manage the accuracy of the admission process and the prevention of potential risk factors.
• Assist patients with completion of admission information forms.
• Capture patient details and procedures accurately.
• Scanning documents into the system i.e. referral letters, medical aid cards etc.
• Booking patients for special procedures and supply pre‑examination requirements to patients and units where necessary.
• Confirm authorization for certain procedures.
• Answering the telephone and resolve queries or direct to relevant parties.
• Manage payments made at reception and billing of patient accounts where applicable.
• Being aware of the patients status in the waiting area i.e. examination completed and waiting for results etc.
• Ensure principles of infection prevention and all standard precautions are adhered to; ensure safe and clean hygienic environment.
• Foster a harmonious relationship between the reception staff, patients and hospital staff.
• Operating the switchboard in a relief capacity.

Requirements

• Grade 12.
• Receptionist and general administrative experience.
• Knowledge of hospital procedures and medical terminology will be an advantage.
• Knowledge and application of patient administration systems policies and procedures.
• Computer literacy and proficiency in Microsoft Office (Excel, Word) is essential.
• Previous experience in a receptionist or administrative role.
• Strong communication and interpersonal skills.
• Ability to remain composed in a fast‑paced environment.
• Professional, mature and patient‑focused attitude.

Competencies

• Problem‑solving, analysis and judgement.
• Resilience.
• Engaging diversity.
• Verbal & written communication and presentation.
• Influencing.
• Action orientation.
• Building relationships.
• Customer responsiveness.
• Organisational awareness.
• Leading by example.
• Motivating and developing people.
• Excellence orientation.
• Ethical behaviour.

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking.

Equal Opportunity Employer Statement

Life Healthcare is an Equal Opportunity Employer.