Administration Officer Level 2 Community Mental Health

NSW Health; Newcastle; On-site; ZAR 704 000 - 728 000; Full time

Job summary

A regional health service provider is looking for an Administration Officer in Newcastle to support mental health services. You'll manage front desk duties, assist visitors, and handle administrative tasks in a busy environment. This role offers both full-time and part-time opportunities, with a salary range of $64,046.06 to $66,170.25 per annum. Ideal candidates are personable, adaptable, and ready to help create a positive experience for visitors at our facility. Join us in making a difference in mental health support.

Benefits

Comprehensive orientation and training

Ongoing support and mentoring

Career development opportunities

Salary packaging options

Access to Employee Assistance Program

Paid leave entitlements

Qualifications

• Strong interpersonal skills and a friendly professional manner.
• Excellent communication and organisational skills.
• Ability to stay calm and composed under pressure.

Responsibilities

• Welcome and assist visitors with warmth and professionalism.
• Manage front‑desk and switchboard duties.
• Provide general administrative support including data entry.

Skills

Facilities Management

Copy Editing

Cloud Services

Electronics

Interpretation

Accident Investigation

Job description

Be the Friendly Face of the Greater Newcastle Mental Health Service

Remuneration: $64,046.06 – $66,170.25 per annum (pro‑rata for part‑time), with superannuation and salary packaging.

Location: Lake Macquarie and Newcastle

Employment Type: 1 × Temporary Full Time (Maternity Relief) – ending 22 February 2026
1 × Temporary Part Time (16 hrs/week)

Position Classification: Administration Officer Level 2

Hours per week: Up to 38

Requisition ID: REQ609317

Applications Close: Monday 27 October 2025

About the Role

Would you like to be part of a passionate team supporting mental health services across the Hunter region? We have an exciting opportunity within the Greater Newcastle Mental Health Service for an Administration Officer to join our dynamic and supportive administration team.

This role includes one full‑time maternity relief position based at Lake Macquarie as well as part‑time opportunities across both Lake Macquarie and Newcastle sites.

As an Administration Officer you’ll be the first point of contact for community members visiting our facilities. Your professionalism, empathy and efficiency will help ensure the smooth daily operations of our service and contribute to a positive experience for consumers, families and staff.

In this Role You’ll

• Welcome and assist visitors with warmth, professionalism and compassion.
• Manage front‑desk and switchboard duties, directing calls and enquiries promptly and courteously.
• Provide general administrative support, including data entry and documentation.
• Coordinate contractor and delivery management to ensure smooth facility operations.
• Contribute to a supportive, collaborative and community‑focused workplace.

This is a weekday role working Monday to Friday 8:00 am – 4:30 pm.

About You

You are an adaptable, motivated individual who thrives in a busy environment and enjoys working with people. You have excellent communication and organisational skills and take pride in providing high‑quality administrative and customer‑service support.

You’ll Succeed in This Role If You

• Stay calm and composed under pressure while managing competing priorities.
• Have strong interpersonal skills and a friendly professional manner.
• Enjoy working as part of a supportive team but can also operate independently.
• Take initiative and have a keen eye for detail.
• Are committed to creating a positive experience for all who visit our service.

If you value teamwork, enjoy helping others and are looking to develop your career in health administration, this role offers an excellent foundation.

What We Offer

This role is a fantastic opportunity to grow your career in health administration and be part of a supportive, purpose‑driven team.

You'll benefit from:

• Comprehensive orientation and training to set you up for success.
• Ongoing support and mentoring from experienced administration and clinical leaders.
• Opportunities for career development and future roles within Hunter New England Health.
• Salary packaging options and Fitness Passport membership to increase your take‑home pay and wellbeing.
• Access to the Employee Assistance Program (EAP) to support your mental health and work‑life balance.
• Paid leave entitlements including annual and parental leave (pro‑rata for part‑time employees).

Why Hunter New England Health

As one of the largest employers in the region, Hunter New England Local Health District offers stability, growth and the chance to make a real difference in your community. Our CORE values – Collaboration, Openness, Respect and Empowerment – guide everything we do.

Join us in supporting mental health services that change lives.

Additional Information

• An eligibility list will be created for future temporary full‑time or part‑time vacancies.

Need More Information

• 1) Position Description
• 2) Find out more about applying for this position

Information for Applicants

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive PD2024015: Occupational assessment screening and vaccination against specified infectious diseases for Category A positions prior to offer. All new employees must agree to comply with the requirements outlined in the policy.

To be eligible for employment in this position you must be an Australian citizen or permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport, or hold an appropriate visa that allows you to live and work in Australia. Employment of a temporary visa holder will only be offered in line with the conditions and expiry date of your visa.

Stepping Up website is a resource designed to help Indigenous job applicants apply for positions in NSW Health.

Hunter New England Health employees may be eligible for a range of benefits such as allocated days off (ADO) for full‑time employees, long‑service leave, paid maternity leave and salary packaging options including meal expenses.

Required Experience

Unclear seniority – consider previous admin or customer‑service roles.

Key Skills

• Facilities Management
• Copy Editing
• Cloud Services
• Electronics
• Interpretation
• Accident Investigation

Other Details

Experience: years
Vacancy: 1
Yearly Salary: $64,046 – $66,170